Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber mahnke

NIAGARA FALLS

Summary

Dynamic professional with a proven track record at USPS, excelling in customer service and maintaining integrity in mail handling. Leveraged strong attention to detail and time management skills to enhance customer satisfaction and streamline operations. Recognized for building relationships and effectively addressing concerns, ensuring a reliable and efficient service experience.

Overview

16
16
years of professional experience

Work History

Mail Carrier

USPS
05.2020 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.

Supervisor

Tim Hortons
10.2009 - 11.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Diploma -

Lockport High School
Lockport, NY
06.2005

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Restroom sanitation
  • Attention to detail

Timeline

Mail Carrier

USPS
05.2020 - Current

Supervisor

Tim Hortons
10.2009 - 11.2020

Diploma -

Lockport High School

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