Shauntia Dixon

• Developed strong relationships with customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Handled accurate cash payments for postage and incurred fees.
• Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
• Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
• Followed safety protocols and regulations while driving, upholding professional service reputation.
• Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
• Organized mail ahead of delivery runs for correct routing.
• Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
• Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
• Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
• Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
• Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
• Signed and received mail with signature requirements upon delivery and loading.
• Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Altered routes to accommodate changing conditions or road closures in delivery areas.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.

• Counted money in drawers at beginning and end of each shift.
• Sold lottery tickets and fish and game licenses.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Operated cash register to record transactions accurately and efficiently.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Set up new sales displays each week.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Assigned tasks and responsibilities to each employee on shift.
• Counted out registers and calculated profit at end of each shift.
• Addressed and resolved customer inquiries and complaints.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Trained and mentored new employees to maximize team performance.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Excelled in every store position and regularly backed up front-line staff.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Tracked receipts, employee hours and inventory movements.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Trained new employees and delegated daily tasks and responsibilities.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Rotated merchandise and displays to feature new products and promotions.
• Established team priorities, maintained schedules and monitored performance.
• Directed training and retraining of employees to boost performance and enhance business results.
• Communicated best practices among on-site and external personnel to align efforts and goals.

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• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Achieved perfect attendance and on-time record.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Developed, marketed and sold full range of products and support services.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Solved customer challenges by offering relevant products and services.