Victoria Young
Columbia,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Mail Carrier
USPS
Columbia, South Carolina
11.2022 - Current
- Delivered mail and packages efficiently to residential and commercial addresses.
- Sorted and organized incoming mail for accurate daily route planning.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated with customers to address inquiries and resolve delivery issues.
- Followed safety protocols while navigating various weather conditions on routes.
- Managed time effectively to meet established delivery schedules consistently.
- Utilized handheld devices for tracking deliveries and updating customer information.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Operated a vehicle in accordance with safety regulations.
- Organized parcels into appropriate size containers for transport.
- Collected signatures from recipients of registered mail items.
- Reported any damaged or missing mail items to supervisor immediately.
- Responded to customer inquiries regarding postal services and products.
Team Leader Manager
Prisma Health Baptist
Columbia, SC
06.2005 - 11.2022
- Supervised daily food service operations and staff performance.
- Coordinated inventory management and supply ordering processes.
- Trained new employees on service standards and safety protocols.
- Monitored food quality and compliance with health regulations.
- Implemented efficient workflow strategies to enhance service speed.
- Assisted in menu planning to meet customer preferences and dietary needs.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Provided direction to staff on proper preparation techniques for menu items.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Managed cash register operations and ensured accurate cash handling.
- Trained and supervised junior cashiers on company policies and procedures.
- Assisted customers with inquiries and resolved payment issues promptly.
- Maintained organized and clean checkout areas to enhance customer experience.
- Enforced store policies related to returns, exchanges, and customer service standards.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
Education
Graduate Certificate - Cosmetology
Paul Mitchell The School
Columbia, SC03-2021
High School Diploma -
Brookland Cayce High School
Cayce, SC05-2001
Skills
- Mail sorting
- Route planning
- Vehicle maintenance
- Delivery tracking
- Customer service
- Inventory management
- Time management
- Problem solving
- Employee training
- Effective communication
- Postal regulations
- Technology use
- Hand-eye coordination
- Safety awareness
- Route navigation
- Package handling
- Sorting mail
- Weather tolerance
- Vehicle loading
- Mail distribution
- Parcel delivery
- Scan parcels
- Multitasking capacity
- Reliability
- Deliver mail
- Confidentiality maintenance
- Adaptability
- Organizational skills
- Self motivation
- Professionalism
- Stress management
- Weather Condition Adaptability
- Teamwork and collaboration
- Manage sorting
- Package scanning
- Food safety
- Staff training
- Quality control
- Team leadership
- Cash handling
- Fine-dining expertise
- Beverage making
- Food preparation
- Hygiene practices
- Table setting
- Staff leadership
- Portioning
- Buffet setup and takedown
- Sanitation standards
- Food presentation
- Team development
- Conflict resolution
- Accountability
- Deposit preparation
- Cash handling expertise
- Store policies enforcement
- Credit and cash transactions
- Opening and closing procedures
- Customer assistance
- Cash drawer reconciliation
- Cash register maintenance
- Training and mentoring
- Cashier training
- Tactfulness
- Dependability
- Product knowledge
- Clear communication
- Safety rules
- Cash register operation
- Payment processing
- Money handling
- Basic math
References
References available upon request.
Timeline
Mail Carrier
USPS
11.2022 - Current
Team Leader Manager
Prisma Health Baptist
06.2005 - 11.2022
Graduate Certificate - Cosmetology
Paul Mitchell The School
High School Diploma -
Brookland Cayce High School