Amber McCarthy
Summary
Results-driven with proven ability to establish rapport with clients. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
16
16
years of professional experience
Work History
Medicare and Liens Assitant
Gori Law Firm
Edwardsville, IL
09.2023 - Current
- Compiled financial statements related to legal cases such as bills of costs or disbursements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Organized documents for filing, maintained client files, and prepared new client intake forms.
- Responded promptly to emails, faxes and phone calls regarding disputes.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Multi-Unit Franchisee
7-Eleven Inc.
Austin, TX
06.2014 - 08.2021
- Top performing 7-Eleven Franchisee, winning several awards for fresh food and beverage sales growth.
- Successfully managed the activities of 20 team members in multiple locations.
- Interviewed, hired and trained new quality customer service representatives.
- Addressed negative customer feedback immediately.
Office Administrator
Barnett Orthodontics
Austin, TX
07.2012 - 06.2014
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for executives and staff.
- Served as central point of contact for all outside vendors needing to gain access to the building. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Sales Trainer
Premium Retail Services Inc.
Austin, TX
07.2011 - 07.2012
- Monitored customer preferences to determine focus of sales efforts.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions. Identified, trained and developed sales associates to ensure product knowledge.
Call Center Representative
Campus & Central Properties
Austin, TX
02.2011 - 07.2011
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Generated leads for new sales through telephone and email contact with University of Texas students in a realty office.
- Cold called up to 100 students a day and set appointments for the realtor to contact the student to show them apartments.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Retail Sales Representative
T-Mobile Inc.
Fairview Heights, IL
03.2008 - 05.2010
- Exceeded monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
- Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
- Assisted customers with service activation, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrade.
- Built customers confidence by making their experience comfortable, simple and solving their issues.
- Engaged in service selling and right fitting the customer with the appropriate total technology solution.
Education
Bachelor of Arts - Mass Communications
Southern Illinois University Carbondale
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Large cash/check deposits expert
- Top sales performer
- Customer service expert
- Telecommunication skills
Timeline
Medicare and Liens Assitant
Gori Law Firm
09.2023 - Current
Multi-Unit Franchisee
7-Eleven Inc.
06.2014 - 08.2021
Office Administrator
Barnett Orthodontics
07.2012 - 06.2014
Sales Trainer
Premium Retail Services Inc.
07.2011 - 07.2012
Call Center Representative
Campus & Central Properties
02.2011 - 07.2011
Retail Sales Representative
T-Mobile Inc.
03.2008 - 05.2010
Bachelor of Arts - Mass Communications
Southern Illinois University Carbondale
Similar Profiles
Calista Skye SmithCalista Skye Smith
Litigation Paralegal at The Gori Law Firm, PCLitigation Paralegal at The Gori Law Firm, PC
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm
Gayle WilliamsGayle Williams
Pre-closer/Personnel Assistant- at JILL ELLIOTT ATTORNEY AT LAW (DBA) CAMPBELL & BRONNON LAW FIRMPre-closer/Personnel Assistant- at JILL ELLIOTT ATTORNEY AT LAW (DBA) CAMPBELL & BRONNON LAW FIRM