LUCRETIA SMALLS
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible with 18 years in retail and customer service. Solid team player with upbeat, positive attitude.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
BANK OF AMERICA
BEAUFORT, SC
09.2008 - Current
Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing teller duties, product assistance. Processed and issued money orders, cashier checks for customers. Maintained adequate cash supply in cash drawer in teller station. Responsible for assisting customers in a timely manner and guaranteeing high level of customer service.
Department Manager/Customer Service
WALMART
BEAUFORT, SC
12.1999 - 09.2008
Educated customers on product and service offerings. Answered customers’ questions and addressed problems and complaints in person and via phone. Kept the showroom clean and maintained neat, orderly product displays. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed shipments and maintained organized stock shelves. Marked clearance products with updated price tags.
Education
High School Diploma - BUSINESS
SAMUEL J. TILDEN
1993
Skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Adaptive team player
- Customer service expert
- Large cash/check deposits expert
Certification
- Customer Service Professional Certificate
- Customer Service Representative Certificate
- Notary Public
Timeline
Senior Customer Service Representative
BANK OF AMERICA
09.2008 - Current
Department Manager/Customer Service
WALMART
12.1999 - 09.2008
High School Diploma - BUSINESS
SAMUEL J. TILDEN
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Andrew LabanceAndrew Labance
Financial Analyst at NATIONS BANK/ BANK OF AMERICAFinancial Analyst at NATIONS BANK/ BANK OF AMERICA
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Andre S. ElphicAndre S. Elphic
Financial Center Assistant Manager at Bank of AmericaFinancial Center Assistant Manager at Bank of America
Raekwon JohnsonRaekwon Johnson
Senior Style Advisor/Senior Customer Service Representative at AritziaSenior Style Advisor/Senior Customer Service Representative at Aritzia