Ariel Teal
Dallas,TX
Summary
- Highly enthusiastic customer service professional with 7 years client interface experience.
- Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
National HME
Richland Hills, Texas
07.2024 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Assisted in developing training materials for new hires as well as existing employees.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Answered phone calls and responded to questions and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Interviewed, hired and trained staff to meet company objectives.
Armed Security Officer
Twin City Security.
Fort Worth, Texas
08.2023 - Current
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Conducted security checks on personnel entering and exiting the premises.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Patrolled assigned areas to detect suspicious activities and persons.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Inspected equipment for proper functioning and responded to malfunctioning systems accordingly.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Team Leader
National HME
Richland Hills, Texas
09.2018 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training and development.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Level 2 Security Officer
Imperial Security Inc.
Dallas, Texas
09.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Home Health Aide
Comfort Care Home Health LLC
Fort Worth, Texas
10.2021 - 12.2022
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted in ambulation and exercise routines for clients.
- Administered medications as instructed by physician or nurse practitioner.
- Engaged patients in recreational activities such as reading books or playing games.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Leasing Agent
Stag 2 Apartments, LLC
Fortworth, TX
10.2019 - 04.2020
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Recruited new residents through website advertising and marketing.
Team Lead
McDonald's
Fort Worth, Texas
05.2012 - 03.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
sales phone agent
Orange Lake Resorts
Pantego , TX
02.2013 - 09.2016
- Able to hit budget
- Work as a team player
- Customer service
- Able too work more than one computer at a time
- Data entry
- Read script
- Work under strict deadlines
- Able to solve problems
Education
High School Diploma - undefined
Richard Milburn Academy
2013
Skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Customer service expert
- Telephone inquiries specialist
- Top sales performer
Accomplishments
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Timeline
Customer Service Supervisor
National HME
07.2024 - Current
Armed Security Officer
Twin City Security.
08.2023 - Current
Level 2 Security Officer
Imperial Security Inc.
09.2022 - 05.2023
Home Health Aide
Comfort Care Home Health LLC
10.2021 - 12.2022
Leasing Agent
Stag 2 Apartments, LLC
10.2019 - 04.2020
Team Leader
National HME
09.2018 - Current
sales phone agent
Orange Lake Resorts
02.2013 - 09.2016
Team Lead
McDonald's
05.2012 - 03.2018
High School Diploma - undefined
Richard Milburn Academy