Raven roberson
Oak Lawn,IL
Summary
Highly enthusiastic customer service professional with 10 years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Surgical Patient Service Associate
University of Chicago Medical Center
Chicago, IL
02.2018 - Current
- Assisted with coordinating transportation arrangements for patients who needed access to specialized care outside the facility.
- Explained policies, procedures and services to patients.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
Surgical Patient Service Associate
Advocate Christ Medical Center
Oak Lawn, IL
10.2015 - 02.2018
- Facilitated communication between hospital staff members and family members of hospitalized patients.
- Promptly responded to requests from physicians or nurses regarding patient information or test results.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Cashier Team Lead
Burlington Coat Factory Warehouse
Crestwood, IL
10.2013 - 04.2014
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Counted and balanced cashier drawers.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
Home Care Aide
Help At Home Health Care
Chicago, IL
07.2010 - 12.2012
- Planned, prepared or served meals to patients according to prescribed diets.
- Assisted family members in understanding how best to provide care for their loved one at home.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Cashier Assistant Manager
Speedway Gas Station
Chicago, IL
06.2005 - 12.2010
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Participated in meetings with other managers to discuss operational plans or initiatives.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
GED - ged
Richard J Daley College
Chicago, IL2003
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
Accomplishments
excellent customer service certifications
employee of the month
perfect attendance
above and beyond patient expectations and services
Timeline
Surgical Patient Service Associate
University of Chicago Medical Center
02.2018 - Current
Surgical Patient Service Associate
Advocate Christ Medical Center
10.2015 - 02.2018
Cashier Team Lead
Burlington Coat Factory Warehouse
10.2013 - 04.2014
Home Care Aide
Help At Home Health Care
07.2010 - 12.2012
Cashier Assistant Manager
Speedway Gas Station
06.2005 - 12.2010
GED - ged
Richard J Daley College