Keldrick Scott
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Maintains a high level of professionalism, patience, and, efficiency to minimize caller dissatisfaction.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Peculiar Care Home Health
Dallas, Texas
09.2014 -
Daily assess/chart patients’ conditions. Perform evaluation tasks, including vital signs, administer medication, dress or redress open wounds and assess progress of healing, provide palliative care as needed to keep the patient comfortable.
President
Gitmo Music
Denton, TX
12.2013
Managed the day-to-day tactical and long-term strategic activities within the business. Capitalized on industry changes to maximize company revenue. Reviewed and approved billing invoices and expense reports. Recruited and hired new staffPresented company goals and objectives to new principals. Maximized company revenue.
Mover
A+ Movers
Denton, TX
05.2008 - 07.2013
Responsible for loading and unloading of furniture from the previous location to its new designated destination, assisting the client in moving the things in the area of relocation and placing these things to its appropriate places,
Education
Criminal Justice
The University Of North Texas
Criminal Justice
University Of Minnesota
High School Diploma - General Studies
Denton High School
1998
Skills
- High customer service standards
- Employee relations specialist
- Service solutions expert
- Strong problem solving ability
- Troubleshooting skills
- Order processing
- Microsoft Office proficiency
- Project management
- Leadership/communication skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Customer service expert
- Telecommunication skills
- Customer-oriented
Timeline
Home Health Aide
Peculiar Care Home Health
09.2014 -
President
Gitmo Music
12.2013
Mover
A+ Movers
05.2008 - 07.2013
Criminal Justice
The University Of North Texas
Criminal Justice
University Of Minnesota
High School Diploma - General Studies
Denton High School
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