Cynthia Garven
Phoenix,AZ
Summary
Detail-oriented professional specializing in customer service, healthcare support, and facility maintenance. Supported over 900 clients and managed 936 storage units. Experienced in assisting geriatric and disabled clients with ADLs, thriving in fast-paced settings such as retail bakeries and sanitation teams. Open to relocation within Arizona.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Home Health Aide
ComForCare
Sun City West, AZ
09.2026 - Current
- Provided personal care aligned with ComForCare care plans and client preferences.
- Assisted clients with bathing, dressing, grooming, and safe hygiene routines.
- Assisted geriatric clients with ADLs, bathing, housekeeping, and meal preparation, ensuring safe, clean living environments and improving overall quality of life.
- Supported mobility, transfers, and position changes to maintain client comfort.
CSR - Customer Service Representative
Maximus
Phoenix, AZ
10.2025 - 08.2026
- Facilitated enrollment and cancellations for marketplace insurance inquiries, ensuring accurate application information and enhancing customer satisfaction.
- Responded to customer inquiries via inbound calls to Maximus programs.
- Resolved customer inquiries using Maximus call center procedures.
- Documented case notes in customer service systems.
Sanitation Worker
Factor
Goodyear, AZ
03.2025 - 10.2025
- Ensured cleanliness in veggie and protein box areas by removing garbage, breaking down boxes, sanitizing floors and racks, and cleaning meat machines, adhering to food safety standards.
- Sanitized production equipment and food-contact surfaces to uphold hygiene and safety protocols.
- Cleaned processing floors, drains, and workstations post-shifts to maintain sanitary work environment.
- Followed Factor food safety and sanitation procedures.
Bakery Clerk
Frys Groceries
Peoria, AZ
10.2024 - 03.2025
- Assisted customers with gourmet products and resolved bakery or marketplace inquiries, enhancing overall shopping experience.
- Stocked and replenished goods in the bakery department, ensuring product availability and attractive presentation.
- Cleaned dishes to maintain hygiene standards in bakery area. and packaged products for sale, facilitating smooth bakery operations and adherence to food safety standards.
Direct Support Professional
PRAIRE COMMUNITY SERVICES
Morris, MN
03.2024 - 10.2024
- Assisted disabled adults in group home with ADLs, grooming, meal preparation, and housekeeping to promote independence and enhance well-being.
- Facilitated daily living skills for individuals in community-based residential settings, fostering greater independence.
- Supported individuals with daily living skills in community-based residential settings.
- Monitored behavior and implemented person-centered support plans to ensure tailored care.
Storage housekeeper
U-Haul
Glendale, AZ
12.2023 - 02.2024
- Cleaned 936 storage units and bathrooms, unloaded and loaded garages, maintained elevator cleanliness, and resolved customer lock issues to uphold facility standards.
- Cleaned U-Haul facilities, offices, and customer areas daily.
- Sanitized restrooms, sinks, and high-touch surfaces throughout U-Haul locations.
- Swept, mopped, and vacuumed floors across U-Haul service areas.
Baker/Finisher
Dunkin' Donuts
Saint Cloud, MN
09.2023 - 10.2023
- Prepared various baked goods for customers and maintained cleanliness in bakery area, ensuring high product quality and compliance with food safety standards.
- Mixed doughs and batters for donuts, muffins, and bagels.
- Monitored ovens, fryers, and proofers during daily bakery production.
- Baked goods and maintained cleanliness in bakery area, ensuring high product quality and compliance with food safety standards.
Custom Sewing
SUBURBAN MANUFACTURING
Monticello, MN
03.2022 - 04.2023
- Sewed custom parts per specifications, ensuring high-quality finished products and timely production.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assembly 1
Ichor Systems Inc.
Sauk Rapids, MN
11.2020 - 03.2022
- Inspected and tested parts, bagged components, ensured quality control to meet production, safety standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Roll Tender
T.O. Plastics
Clearwater, MN
06.2018 - 10.2020
- Supported T.O. Plastics thermoforming lines with roll loading and web threading.
- Monitored plastic roll feed and adjusted tension during production runs.
- Inspected roll stock for defects, damage, and alignment before use.
- Started and stopped production lines, resolved issues with faulty material to minimize downtime, operated forklift, packaged parts, and maintained workflow and safety through basic cleaning.
Home Health Aide
Country Manor Campus
Sartell, MN
08.2017 - 02.2018
- Provided personalized support to elderly clients with grooming, dressing, toileting, laundry, and ADLs, ensuring comfort and dignity in daily routines.
- Assisted with bathing, grooming, and dressing during daily personal care routines.
- Provided companion care and emotional support for ComForCare clients.
- Prepared meals and snacks following client preferences and dietary needs.
Crew Leader
Envirotech
Waite Park, MN
06.2017 - 08.2017
- Led cleaning operations for Bernicks Pepsi, ensuring facility cleanliness and adherence to company standards.
- Led Envirotech field crews in daily cleanup and maintenance, enhancing operational effectiveness.
- Assigned work duties based on site priorities and crew strengths to optimize team performance.
- Assigned tasks to team members based on their skills and project needs. based on site priorities and crew strengths.
Cna/hha
Centracare homecare and hospice
Saint Cloud, MN
04.2011 - 04.2017
- Assisted homecare hospice patients with bathing, dressing, and personal hygiene.
- Supported patients with daily routines and grooming needs to enhance comfort and well-being in homecare.
- Repositioned patients to support comfort and prevent skin breakdown.
- Monitored vital signs and reported changes to nursing staff.
Education
Certified nursing assistant (Trade school) -
St Cloud Technical and Community College
Saint Cloud, MNHigh school diploma -
Apollo high school
Saint Cloud, MNSkills
- Vital Signs
- Van driver
- 10 key typing
- Productivity tools
- Data collection
- Personal care
- Clerical experience
- CPR
- Chemical handling
- Web accessibility
- Assembly
- Bathing assistance
- Equipment safety procedures
- Manufacturing
- Customer data entry
- POS
- Community engagement
- Outdoor work
- Mobility assistance
- Record organization
- Compliance with security regulations
- Commercial cleaning
- Word processing
- Cold calling
- Leadership
- Case management
- Manual assembly
- Production in-process inspection
- Pallet jack operation
- Email assistance
- Manufacturing facility
- Picking & packing
- Industrial equipment
- Manual packaging
- Multi-line phone system
- Basic math
- Hospice experience
- Processing cash transactions
- Manufacturing company experience
- Quality data entry
- De-escalation techniques
- English
- Management
- Order entry
- POS systems
- Calibration
- Confidential information handling
- Databases
- Cross-functional communication
- Budgeting
- Equipment troubleshooting
- Retail sales
- Medical collection
- Factory experience
- Material handling
- Data entry
- Office phone management
- Shipping & receiving
- Employee relationship building
- Computer literacy
- Medical records
- Sanitation
- Communication skills
- Carrying
- Call center
- Chemical handling safety procedures
- Conflict resolution
- Documentation review
- Loading
- Warehouse experience
- Ladder use
- Managed care
- Grocery store
- Call center experience
- Desktop applications
- Precision measuring instruments
- Microsoft Access
- Epic
- Medical terminology
- Detailing
- Client interaction via phone calls
- Process improvement
- Food service
- Group home
- Serving
- Task prioritization
- Food processing
- GMP
- FMLA
- Measuring tapes
- Heavy lifting
- Operational management
- Cleanroom
- Childcare
- First aid
- Decision making
- Document checks
- Cleanroom protocols
- Plastics extrusion
- Senior living facility experience
- CGMP
- Company vehicle operation
- Photography
- Relationship management
- Food safety
- Chemical safety protocols
- Vehicle operation
- Safety protocols
- Tape measure proficiency
- Packaging
- Balancing cash drawers
- Typing
- Geriatrics
- Client database systems
- Medication management
- Clinical confidentiality policies
- Account management
- Healthcare facilities housekeeping
- Retail transactions
- Disability support
- Map reading
- Care plans
- Cooking
- Dementia care
- Woodworking
- Physical document handling
- Cash verification
- Guest interaction
- Cash register
- Shipping orders
- Hotel safety procedures
- Patient observation
- Meal assistance
- Cash handling
- Training & development
- Problem-solving
- Research
- Front desk
- Efficiency
- Calipers
- GPS
- Weighing scales
- Safety equipment
- Pricing
- Micrometer
- Hospice Care
- Fabrication
- Sewing
- Microsoft Outlook
- Ability to follow instructions
- Training
- Retail math
- Telephone communication
- Quality assurance
- Working with individuals with neurodevelopmental disorders
- Individual consumer customer service
- Cutting
- Supervising experience
- Weight handling in the workplace
- Cash register operation
- CDC knowledge
- Appointment scheduling
- Assisted living
- Janitorial experience
- Developmental disability support
- Math
- Google Sheets
- Nursing home experience
- Negotiation
- Inventory control
- SS
- Operations coordination
- Crane
- Organization
- Semiconductor experience
- Food production
- Dependability
- Building client rapport
- In-person customer service
- Floor cleaning chemicals
- Customer follow-ups
- Hotel experience
- Customer issue escalation
- Sewing machine operator experience
- Microsoft Office
- Bakery
- Load & unload
- Customer interaction
- Consumer electronics
- Shipping documentation
- Passenger vehicle
- Cleaning
- Outbound calling
- Order fulfillment
- Plastics
- Office experience
- Computer skills
- 5G
- Direct support
- Stitching
- Sales
- Customer information system software
- Mobile applications
- Lifting
- Google Docs
- Environmental services
- Inventory records
- Order processing
- Safety standard operating procedures
- Computer operation
- Customer complaint resolution
- Microsoft PowerPoint
- Housekeeping management
- Mobile devices
- Customer relationship building
- Hand tools
- Microsoft Word
- Housekeeping assistance
- Client contact
- Warehouse quality assurance
- Customer retention
- Quality inspection
- Handling customer exchanges
- Hospital experience
- Microsoft Excel
- Home & community care experience
- Multitasking
- First Aid Certification
- Email customer support
- Meal preparation
- Customer communication
- Product merchandising
- Hospitality
- Patient lift systems
- Cleaning and sanitation procedure implementation
- Escalation handling
- Manufacturing facilities cleaning
- Customer support
- Writing skills
- Lifts and hoists
- Organized workspace
- Clear language communication
- Teamwork
- Detail orientation
- Food preparation
- Filing
- Experience with individuals with mental health conditions
- Distribution center
- Dollies
- Quality assurance standards in production
- Schematics
- Packing
- Patient engagement
- Microsoft Outlook Calendar
- Maintaining patient confidentiality
- Horticulture
- Stocking
- Quality systems
- Customer service
- Sewing machine
- Phone etiquette
- Behavioral health
- Plastics blow molding
- Quality assurance
- Power tools
- Industrial sewing machine
- Industrial cleaning
- Search engines
- Memory care
- Laundry
- Activities of daily living assistance
- Custodial experience
- Patient monitoring
- Data management
- Coordinate measuring machine
- Guest rapport building
- Driving
- Guest services
- PPE compliance
- Quality audits
- Moving
- Complaint handling
- Windows
- Customer relations
- Multi-line phone systems
- Standard operating procedures (SOPs)
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Goodyear, AZ - Tempe, AZ - Phoenix, AZ
- Work Permit: Authorized to work in the US for any employer
Certification
First Aid Certification, Forklift Certification, CNA, Driver's License, Food Handler Certification, Class D
Languages
English
Timeline
Home Health Aide
ComForCare
09.2026 - Current
CSR - Customer Service Representative
Maximus
10.2025 - 08.2026
Sanitation Worker
Factor
03.2025 - 10.2025
Bakery Clerk
Frys Groceries
10.2024 - 03.2025
Direct Support Professional
PRAIRE COMMUNITY SERVICES
03.2024 - 10.2024
Storage housekeeper
U-Haul
12.2023 - 02.2024
Baker/Finisher
Dunkin' Donuts
09.2023 - 10.2023
Custom Sewing
SUBURBAN MANUFACTURING
03.2022 - 04.2023
Assembly 1
Ichor Systems Inc.
11.2020 - 03.2022
Roll Tender
T.O. Plastics
06.2018 - 10.2020
Home Health Aide
Country Manor Campus
08.2017 - 02.2018
Crew Leader
Envirotech
06.2017 - 08.2017
Cna/hha
Centracare homecare and hospice
04.2011 - 04.2017
Certified nursing assistant (Trade school) -
St Cloud Technical and Community College
High school diploma -
Apollo high school