Patty Bramley
Bloomington,IL
Summary
Customer Service and team focused professional with solid career history in the Bloomington-Normal area.
Enthusiastic, hard-working, and dedicated employee with a strong work ethic and desire to learn new skills.
Results-driven Debt Collector with proven ability to establish rapport with clients, as well as, consistent adherence to compliance and collection goals.
Customer focused Customer Service representative with ease in speaking with the clients and creating a positive call experience for the client.
Overview
47
47
years of professional experience
Work History
Entry level to Technical Analyst (Process Management)
State Farm Insurance
Bloomington, IL
01.1978 - 01.2010
Career spanned 30+ years from entry level position, to computer operator, network support analyst, change management analyst, process management expert, and incident and problem coordinator.
Customer Service - Good Neighbor Call Center
State Farm
Bloomington, IL
06.2006 - 01.2010
This was a part-time weekend position, in addition to full-time Monday - Friday position.
Provided exceptional customer service to policyholders with auto and home insurance claims.
Assisted clients with addition of new vehicles and policy changes to their portfolio.
Business Assistant
Hershey Plaza Dental
Bloomington, IL
11.2010 - 08.2011
Developed highly empathetic client relationships and earned reputation for retaining patient appointments at 90% daily.
Provided enthusiastic and welcoming environment to both existing and new patients to the practice
Provided prompt patient reminder calls each day
Provided Support of the Smile Reminder patient software
Encouraged team building by leading morning motivational meeting each day
Customer Service Representative - Verizon Call Center
Afni, Inc
Bloomington, Il
10.2011 - 02.2012
Demonstrated mastery of customer service call script within specified time-frames.
Addressed customer service inquiries in a timely and accurate manner.
Provided accurate and appropriate information in response to customer inquiries.
Excelled in adherence to compliance and call handling metrics.
Office Assistant
Knights of Columbus Insurance
Bloomington, IL
02.2012 - 07.2012
Processed new insurance applications within 24 hrs as required.
Provided exceptional customer service to all incoming phones calls.
Provided timely response to all office voice-mail messages with a two hour turnaround.
Debt Collector II
Afni, Inc
Bloomington, IL
10.2012 - Current
Education
High School Diploma - High School curriculum
Olympia High School
1975
Skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Customer service expert
- Strong organizational skills
- Active listening skills
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Quality Communication
- Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Timeline
Debt Collector II
Afni, Inc
10.2012 - Current
Office Assistant
Knights of Columbus Insurance
02.2012 - 07.2012
Customer Service Representative - Verizon Call Center
Afni, Inc
10.2011 - 02.2012
Business Assistant
Hershey Plaza Dental
11.2010 - 08.2011
Customer Service - Good Neighbor Call Center
State Farm
06.2006 - 01.2010
Entry level to Technical Analyst (Process Management)
State Farm Insurance
01.1978 - 01.2010
High School Diploma - High School curriculum
Olympia High School
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