Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annette Williams

Cedar Hill

Summary

Experienced professional with over a decade of expertise in locating individuals with delinquent financial accounts and offering debt repayment guidance. Skilled in claims adjustment and adept at payment processing for large organizations. Proactive and results-oriented with excellent time management and problem-solving skills. Recognized for reliability, adaptability, and quick acquisition of new skills. Committed to improving team performance and promoting organizational progress.

Overview

12
12
years of professional experience
1
1
Certification

Work History

TWA Fire ILR

State Farm Insurance
04.2025 - Current
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problem
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Processed eligibility and benefits verification and authorization requests.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Claims Associate

State Farm Insurnace
10.2024 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Developed and implemented quality assurance processes to check accuracy of claims processing.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.

Insurance Claim Specialist

Mint Dentistry
04.2019 - 12.2023
  • Monitor and analyze insurance claims and denials by running reports and contacting insurance companies for claim resolution.
  • Identify problem accounts and trends in claim issues.
  • Update patient records by indicating the action taken on the account, as well as current claim status.
  • Compose written letters to explain reasons for appeals.
  • Research, identify, and correct coding or documentation errors in a timely manner to allow for maximum reimbursement.
  • Perform adjustments to patient accounts and resolve any issues.
  • Provide training assistance to team members as needed.
  • Met department metrics with quarterly bonus qualifications in the top 10%
  • Evaluated and settled complex insurance claims in strict timeframes.

Insurance Billing Specialist

USMD
06.2016 - 01.2019
  • Processes on-line billing interfaces and/or interface edits; identifies and resolves problems as they rise.
  • Reviews and correct claim edits and denials to ensure proper payment for services rendered.
  • Directly interacting with or caring for patients, human-subjects research patients, maintaining modifying, releasing or similarly affecting patient's records (including patient financial records).
  • Received correspondence from insurance carriers or private patients concerning claims which required research and verification, allowing me to efficiently update business ledgers and allocate funds appropriately.
  • Processed vendor and supplier payments on weekly basis.
  • Verified accuracy of accounts payable payments, resulting in 80% reduction in payment errors and check reissues.
  • Utilized various software programs to process customer payments.

Quality Control Inspector

Santander Consumer USA
10.2013 - 03.2015
  • Offering feedback and input on new software to ensure it meets customer expectations.
  • Supporting our customer service staff in researching and resolving issues reported internally and by outside customers.
  • Developing test plans for new software in order to expose flaws and ensure all issues are resolved before code is released to production.
  • Ensure payment collecting, negotiating, and customer service is being delivered on every call.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.

Education

Associate's degree - Medical Billing and Coding

Kaplan University
Grand Prairie
05.2013

High school diploma - undefined

Crosswinds High School
Grand Prairie, TX
06.2010

Skills

  • Communication skills

  • Planning

  • Data management

  • Networking

  • Self-Directed

  • HIPAA compliance

  • Database systems

  • Claim submission

  • Medicare and medicaid process

Certification

  • Certified Notary Public in the State of Texas, 06/25-06/29
  • Medical Coding Certification -10/13- CURRENT
  • All Lines Licensed Adjuster in States requiring licensing -10/24
  • Certified FIeld Inspector -06/20- NO EXP DATE
  • Transaction Coordinator Certification - 06/20 - NO EXP DATE

Timeline

TWA Fire ILR

State Farm Insurance
04.2025 - Current

Claims Associate

State Farm Insurnace
10.2024 - Current

Insurance Claim Specialist

Mint Dentistry
04.2019 - 12.2023

Insurance Billing Specialist

USMD
06.2016 - 01.2019

Quality Control Inspector

Santander Consumer USA
10.2013 - 03.2015

High school diploma - undefined

Crosswinds High School

Associate's degree - Medical Billing and Coding

Kaplan University

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