Amber N. Frans
Cary,NC
Summary
I am perusing my PMP certification. I have strong organizational skills and eager to secure a position as an Associate Project Coordinator at SAS.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Travel Sales Manager
AAA Carolinas
04.2018 - 09.2023
- Proficient in Sales Force, Sharepoint, Powerpoint, Word, Excel, TEAMS, Outlook, Adaptive Insights and Powerbi.
- Provided day to day direction to the travel team and regular projection status to my Regional Manager.
- Ensured that the activities operated are within the policies and procedures of the organization are handled to a professional standard.
- Tracked weekly and monthly expenses to keep the office on task and within budgetary parameters.
- Reconciled weekly and bi weekly timesheets for travel employees.
- Documented required processes, forms, client information and detailed supplier information into Sales Force.
- Communicated with clients to developed rapport, set expectations, and collected deposits.
- Investigated invoices and commissions; correcting the discrepancies with the vendor, accounting department, and then, updating Sales Force files.
- Strategically negotiated with Travel Vendors suppliers.
- Led the transition for two offices to a paperless practice by implementing an electronic booking system and a faster, safer and more accurate business system.
STORE MANAGER
PAPYRUS
10.2014 - 02.2018
- Achieved Diamond, Platinum and Gold sales status for the Crabtree Mall location.
- Controlled store inventory and reviewed cash handling and operations reports.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Organized meetings for up to 9 staff members to discuss upcoming promotions, key strategies and daily tasks.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Created visual store strategy based on market trends while working closely with the Regional manager; bi-weekly and monthly.
- Completed complex customer orders accurately and within quoted timeframe.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
SALES ASSOCIATE
SOMA
01.2013 - 01.2017
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed targets for special donations and specific product promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Certification - Travel Agent
Ashworth College
GeorgiaAssociates - THEOLOGY
Blue Ridge Community College
Virginia 05.2002
Skills
- Networking with Chamber of Commerce
- Relationship/Community Building
- Appointment Scheduling
- Customer Portfolio Management
- Cross Selling
- Brand Development
- Team Trainer
- Organizational Skills
Certification
Civil Treatment for Employees
Civil Treatment for Leaders
Goal Setting for Employees
Talent Planning Portal System Navigation
ALLIANZ Travel Insurance
Timeline
Travel Sales Manager
AAA Carolinas
04.2018 - 09.2023
STORE MANAGER
PAPYRUS
10.2014 - 02.2018
SALES ASSOCIATE
SOMA
01.2013 - 01.2017
Certification - Travel Agent
Ashworth College
Associates - THEOLOGY
Blue Ridge Community College
Civil Treatment for Employees
Civil Treatment for Leaders
Goal Setting for Employees
Talent Planning Portal System Navigation
ALLIANZ Travel Insurance
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