Gregory Friesen
Omaha,NE
Summary
Ambitious Sales Representative offering over Thirty Years of Experience Increasing Productivity through automation of processes. Confident individual with track record of accurate reporting and analysis. Highly experienced in mentoring employees, leading talented teams and making decisions promptly.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales/Finance Manager
Schrier Automotive
Omaha, NE
07.2012 - 04.2021
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Analyzed financial data to determine efficient use of resources.
- Promoted finance products to customers and sales force to increase penetration.
- Made estimates of funds required for short and long-term financial objectives of organization.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Achieved proper mix of equity and debt to minimize cost and maximize operational profit.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Calculated and prepared checks for utilities, taxes and other payments.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Created successful strategies to develop and expand customer sales.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Sales Representative
Markel BMW, Land Rover, Jaguar, Mini Cooper
Omaha, NE
04.2002 - 06.2012
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Arranged European Deliveries.
- Fostered relationships with customers to expand customer base and retain business.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
Server
Pa Mas Restaurant
Omaha, NE
10/15/22 - 12/30/22
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Millard North High School
Omaha, NE05.1986
Criminal Justice
University of Nebraska - Lincoln
Lincoln, NESkills
- Excellent communication skills
- Match up well with all Personality Types Customers usually like me often and early earning their trust
- Budgeting and P&L
- Persuasive Negotiations
- Product and Service Management
- Profit and Revenue-Generating Strategies
- Customer Complaint Resolution
- Operating Procedures and Policies
- Detail-Oriented
- Time Management
- Decision Making
- Staff Training and Development
- Networking Events, Belonged to several BNA Type Groups including Chamber of Commerce
- Collaborated Closely With Service Department and Parts/Aftermarket Department to Finalize an Excellent and Complete Customer Experience for High End Lines
- Asked for Excellent on-line Reviews and Received 5/5 Stars almost every single Time
Accomplishments
Schrier Automotive
- Exceeded/Met Sales goals on a quarterly basis, which led to earning a High Level of trust with Management/Ownership
- Developed highly effective sales training strategies, from Factory and Dealership, to ensure knowledge of Products was top Shelf.
- Realized Opportunities in an ongoing effort to boost revenue while reducing costs.
- Provided Excellent Delivery of Vehicles by realizing overall increase in customer satisfaction both personally and on line.
- Maintained a High Rate of retaining Customers and referrals
Certification
- Certified BMW Sales, Markel BMW - 2002-2012
- Placed among the Highest in Walk Around Competitions annually Showing Feature, Function, Benefit of 6 Positions of several High End Makes.
Timeline
Sales/Finance Manager
Schrier Automotive
07.2012 - 04.2021
Sales Representative
Markel BMW, Land Rover, Jaguar, Mini Cooper
04.2002 - 06.2012
Server
Pa Mas Restaurant
10/15/22 - 12/30/22
High School Diploma -
Millard North High School
Criminal Justice
University of Nebraska - Lincoln
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