Amber "Nic" Champagne
Antioch,TN
Summary
Aspiring educator with strong problem-solving abilities, commitment to continuous learning, and exceptional communication skills. Expertise in creating engaging learning environments and fostering connections with individuals from diverse backgrounds. Ready to contribute to team success and drive positive outcomes through collaboration and innovation. Eager to embrace new challenges while advancing organizational objectives and dedicating efforts to long-term student success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrator
Old Town Trolley Nashville
Nashville, TN
11.2025 - Current
- Developed comprehensive training materials and roleplay scenarios for new hires, emphasizing objectives, key strategies, common mistakes, and discussion questions.
- Tracked and organized inventory to ensure availability of essential company supplies.
- Designed team-building events to boost employee morale.
- Managed phone communications with guests, delivering essential information and addressing inquiries.
- Resolved customer complaints diplomatically, ensuring positive outcomes whenever possible.
Tour Conductor/Shuttle Driver
Old Town Trolley Nashville
Nashville, TN
03.2025 - Current
- Adapted responses in real-time to meet guest and supervisor requirements, ensuring satisfaction and operational efficiency.
- Tailored scripted tours to accommodate guest preferences.
- Monitored and adjusted travel times to guarantee on-time service at stop locations, effectively managing route deviations.
- Facilitated guest engagement in Nashville history through immersive storytelling and multimedia presentations.
- Communicated safety messages and enforced adherence to company policies among guests.
- Managed noise level among guests of all ages so that all groups can enjoy the tour and adhere to safety messages
- Implemented ADA accommodations for guests
Driver
AVL Ride (formerly AVL Taxi)
Asheville, NC
05.2016 - 12.2024
- Executed safe and efficient transportation of customers between locations.
- Resolved challenging customer interactions and complex situations with expertise.
- Utilized conflict resolution strategies to de-escalate situations involving inebriated or unhappy customers,
- Enhanced passenger experience by providing exceptional customer service during rides, addressing inquiries promptly.
- Monitored traffic patterns and adjusted driving strategies to minimize delays and improve ride efficiency.
- Collaborated with dispatch team to coordinate rides effectively, ensuring optimal driver utilization and responsiveness.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Applied quick mental math skills to ensure accurate fare estimates and streamline transaction processes.
Property Manager
Ryan Pickens
Asheville, NC
02.2023 - 08.2024
- Coordinated chore assignments and communicated essential information from landlord to residents, consistently outlining clear expectations and resolving conflicts promptly
- Managed online advertising for vacant rooms to attract prospective tenants. Oversaw application reviews and reference checks to ensure tenant suitability. Conducted comprehensive house tours and interviews to assess tenant fit. Coordinated lease signing and streamlined the moving-in process for new tenants.
- Facilitated room key collection and performed detailed inspections post-tenant departure to identify and report any concerns to property owner.
Shuttle Driver
Mountain Area Health Education Center (MAHEC)
Asheville, NC
01.2023 - 08.2023
- Adhered to traffic safety regulations to protect all passengers.
- Managed communication with campus switchboard and facilities management to coordinate employee transportation logistics.
- Conducted daily vehicle inspections to identify potential maintenance issues, contributing to overall safety as well as fleet reliability.
- Resolved shuttle vehicle scheduling conflicts and ensured passenger adherence to safety protocols through effective coordination with facilities management team.
Operations Assistant
Student Activities and Integrative Learning (SAIL), UNC Asheville
Asheville, NC
08.2011 - 09.2012
- Facilitated setup of audio-visual equipment, including video projectors and microphones, to enhance presentation quality.
- Organized and configured furniture and equipment setups to enhance event functionality.
- Performed routine cleaning and maintenance duties in event spaces, upholding high standards of sanitation.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Education
Teaching Practitioner's License - English Language Arts For Secondary Education
ITeach
Denton, TX12-2026
Bachelor of Arts - Women, Gender and Sexuality Studies
University of North Carolina Asheville
Asheville, NC12.2014
Skills
- Attention to detail
- Responsive and reliable
- Adaptability and flexibility
- Problem solving
- Exceptional communication
- Effective time management
- Teamwork and collaboration
- Group management
- Social perceptiveness
- Public speaking confidence
- Presentation skills
- Organizational skills
- Historical research
- Transportation coordination
Certification
Class B CDL Driver
- Passenger Endorsement
Awards
UNC Asheville's Emerging Leader of the Year Award, 2010. Nominated by Professor Tracey Rizzo because of my work in re-establishing UNCA's VDAY chapter and directly UNCA's annual performance of The Vagina Monologues from 2009-2014.
Timeline
Office Administrator
Old Town Trolley Nashville
11.2025 - Current
Tour Conductor/Shuttle Driver
Old Town Trolley Nashville
03.2025 - Current
Property Manager
Ryan Pickens
02.2023 - 08.2024
Shuttle Driver
Mountain Area Health Education Center (MAHEC)
01.2023 - 08.2023
Driver
AVL Ride (formerly AVL Taxi)
05.2016 - 12.2024
Operations Assistant
Student Activities and Integrative Learning (SAIL), UNC Asheville
08.2011 - 09.2012
Teaching Practitioner's License - English Language Arts For Secondary Education
ITeach
Bachelor of Arts - Women, Gender and Sexuality Studies
University of North Carolina Asheville