Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Hi, I’m
Amber Voss
Summary
Overview
3
years of professional experience
1
Certification
Work History
CBRE (Booz Allen Hamilton)
Workplace Experience Technician
11.2022 - Current
Job overview
- Liaised with internal departments to optimize productivity and efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted with meetings and conference room reservations for approximately 200 spaces.
- Ensured seamless facility maintenance by coordinating with vendors and service providers.
- Conducted regular facility inspections to identify repair needs or improvements.
- Served as point of contact for internal and external clients seeking support and information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Led emergency response teams, ensuring swift action during critical incidents to minimize damage or loss.
Allied Universal (Booz Allen Hamilton)
Security Professional
01.2021 - 11.2022
Job overview
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Screened incoming employees, personal belongings, and shipments for security concerns; approximately 20-100 employees daily.
- Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.
- Developed comprehensive emergency response plans, resulting in faster and more efficient reactions to critical situations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports of all security breaches and investigations.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Supported executive protection efforts through close coordination with protective details, logistics planning, and intelligence gathering.
- Monitored CCTV cameras and alarm systems for security breaches.
- Partnered with IT department members to minimize exploits on system coverage.
Education
University of North Texas At DallasDallas, TX
Graduate Certificate from Technical Writing
2024
University Overview
- Continuing education in Instructional Design and Technical Writing
University of North TexasDallas
Bachelor of Science from Information Technology/Organizational Supervision
12.2023
University Overview
- 3.8 GPA
- Dean's List 2022
- President's List 2023
- National Society of Leadership and Success Member
- Women in Computing Member
Skills
- Written/Verbal Communication
- Documentation And Reporting
- Project Management
- Multitasking and Organization
- Administrative Support
- Office Management
- Customer/Client relations
- Editing and review
Certification
- Google IT Support 2022
- IBM Cybersecurity Analyst 2023
Timeline
Workplace Experience Technician
CBRE (Booz Allen Hamilton)
11.2022 - Current
Security Professional
Allied Universal (Booz Allen Hamilton)
01.2021 - 11.2022
University of North Texas At Dallas
Graduate Certificate from Technical Writing
University of North Texas
Bachelor of Science from Information Technology/Organizational Supervision
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