Amber Ebert
Jacksonville,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fidelity Investments
Jacksonville, FL
03.2020 - 06.2022
- Assisted clients via phone with account openings, account maintenance, placing trades, and reviewing investment portfolios.
- Provided high-quality customer service by addressing inquiries, resolving issues, and offering guidance on a wide range of financial services and investment products.
- Utilized in-depth knowledge of Fidelity’s platform to ensure seamless account operations and adherence to compliance standards.
- Ensured customer satisfaction through effective communication, problem-solving, and a client-first approach in a remote work environment.
Server Trainer
Cooper's Hawk Winery and Restaurant
Jacksonville, FL
08.2017 - 03.2020
- Delivered exceptional service in a fast-paced environment, ensuring a memorable dining experience for each guest.
- Assisted guests with wine selections by sharing knowledge of Cooper’s Hawk wines and expertly recommending food pairings.
- Educated guests on the benefits of the Cooper’s Hawk wine club, successfully enrolling new members and contributing to the restaurant’s membership growth.
- Managed multiple tables, ensured timely service, and addressed special requests with professionalism and efficiency.
- Collaborated with kitchen and bar staff to ensure smooth operations and high-quality service.
Bartender
Landshark Bar & Grill
Hollywood, FL
04.2016 - 06.2017
- Prepared and served a wide variety of cocktails, beer, and wine, ensuring consistency in quality and presentation.
- Delivered exceptional guest service by creating a fun and welcoming atmosphere, contributing to the laid-back Margaritaville experience.
- Managed bar inventory, restocked supplies, and maintained cleanliness to ensure efficient operations and compliance with health and safety standards.
- Provided recommendations to guests on drink selections and menu pairings, enhancing their overall dining experience.
- Handled cash, credit card transactions, and balanced the register at the end of each shift.
Server/Bartender Trainer
Universal Studio Orlando
Orlando, FL
01.2013 - 04.2016
- Played a key role in opening two new restaurant concepts, contributing to successful launches by providing exceptional service and ensuring smooth operations.
- Worked across four different locations, demonstrating adaptability and versatility in both serving and bartending roles.
- Prepared and served a variety of cocktails, beer, and wine while delivering attentive and friendly service to guests in a high-volume, entertainment-driven environment.
- Assisted guests with menu and drink recommendations, elevating their dining experience by providing thoughtful food and beverage pairings.
- Maintained a high standard of cleanliness, adhered to safety protocols, and supported team collaboration to ensure seamless service.
Education
Associate of Arts - Hospitality Managment
University of Central Florida
Orlando, FL04-2012
Skills
- Exceptional Communication
- Upselling & Cross-Selling
- Problem-Solving Under Pressure
- Team Collaboration
- Multitasking & Time Management
- Customer-Centric Focus
Timeline
Customer Service Representative
Fidelity Investments
03.2020 - 06.2022
Server Trainer
Cooper's Hawk Winery and Restaurant
08.2017 - 03.2020
Bartender
Landshark Bar & Grill
04.2016 - 06.2017
Server/Bartender Trainer
Universal Studio Orlando
01.2013 - 04.2016
Associate of Arts - Hospitality Managment
University of Central Florida