Amber Riley
South Bend,IN
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing five year background in maintaining customer satisfaction and contributing to company success.
Overview
9
9
years of professional experience
Work History
Licensed Life Insurance Agent
CNO Financial Group Inc.- Colonial Penn
Carmel , IN
2019.05 - Current
- Received recognition for 130% to goal in first 2 months
- Quoting and preparing life insurance policies
- Preparing changes to life insurance policies including; change of beneficiary, and upgrade in amount or type of policy
- Handling inbound/outbound calls and answering questions from members interested in life insurance
- Calculating and quoting premium rates for specific policies
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Account Development Specialist
R.S.Hughes Company, Distributor
Carmel , IN
11.2019 - 06.2023
- Maintained 5,000 plus customer orders and inquiries in fast-paced environment using world-class technology verifying lead times, schedule customer orders according to their delivery needs, and communicate special handling requests
- Utilized social selling techniques to expand network and open new sales opportunities while provide exceptional customer service to inbound inquiries from potential customers
- Proactively communicated in timely manner with customers about order verification, order status, pricing, and shipment status.
- Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Generated quotes for customers that provided solutions for shipments.
- Updated and maintained leads and opportunities in CRM.
- Managed preparation and setup for outbound daily calls and other pursuit strategies
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Sales Consultant
Andy Mohr Chevrolet
Plainfield , IN
2018.10 - 2019.03
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Provided sales and customer service assistance to walk-in traffic
- Stayed up to date on latest Chevrolet innovations and technological advancements through monthly training
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
Enrollment & Completion Advisor
National American University
Indianapolis , IN
2018.06 - 2018.10
- Provide complete and accurate information about academic programs and support services
- Conducted interviews with prospective students matching their goals and interests to appropriate academic program
- Performed duties such as leading campus tours, providing orientations and weekly check-in with students
- Advised students individually and in groups on academic programs for individual interests
Recruitment Sales Specialist
Star Media, A Gannett Company
Indianapolis , IN
2016.06 - 2018.02
- Managed book of 1,800 business accounts throughout East and Central Region
- Provide consultative recommendations for advertising to ensure maximum exposure
- Analyzed companies marketing online performance to ensure qualified candidates
- Exceeded personal and team goals by building sales, maintaining updated customer database and providing personalized follow up to clients
- Used consultative sales techniques to pinpoint customers’ advertising needs and close on short-term and long-term sales contracts
Bridal Sales Consultant
Sophia's Bridal Tux And Prom
Indianapolis , IN
2014.05 - 2016.05
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Completed fittings with models and customers and pinned garments for planned alterations
- Maintained and updated inventory for company bridal events and fashion designers
Sales Associate
Pandora Jewelry
South Bend , IN
2014.05 - 2016.05
- Awarded highest sales for months and contributed to monthly sales goals of $30,000
- Process sales and payments while introducing other finance options to increase sales
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Education
Bachelor of Science - Marketing
Kelley School Of Business Indiana University-Purdue University
Indianapolis, IN2016
Skills
- Strategic Planning
- Account Management
- Life Insurance
- Advertising
- Attention to detail
- Strong interpersonal skills
- Customer satisfaction
- Sales and Quotes
- Strategic Planning
- Persuasive communication style
- Call center operations
- B2B and B2C sales
- Promotions and Marketing Strategies
- Appointment Scheduling
- Persuasive Sales Techniques
- Market Trend Analysis
- Client Retention
- Marketing Initiatives
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"If they don’t give you a seat at the table, bring a folding chair."
SHIRLEY CHISHOLM
Timeline
Account Development Specialist
R.S.Hughes Company, Distributor
11.2019 - 06.2023
Licensed Life Insurance Agent
CNO Financial Group Inc.- Colonial Penn
2019.05 - Current
Sales Consultant
Andy Mohr Chevrolet
2018.10 - 2019.03
Enrollment & Completion Advisor
National American University
2018.06 - 2018.10
Recruitment Sales Specialist
Star Media, A Gannett Company
2016.06 - 2018.02
Bridal Sales Consultant
Sophia's Bridal Tux And Prom
2014.05 - 2016.05
Sales Associate
Pandora Jewelry
2014.05 - 2016.05
Bachelor of Science - Marketing
Kelley School Of Business Indiana University-Purdue University
Similar Profiles
Jack Rysdale, CFA, CAIAJack Rysdale, CFA, CAIA
Fixed Income Portfolio Manager at CNO Financial Group, Portfolio Solutions GroupFixed Income Portfolio Manager at CNO Financial Group, Portfolio Solutions Group
Toby HinesToby Hines
Branch Office Administrator at CNO Financial Group/Bankers LifeBranch Office Administrator at CNO Financial Group/Bankers Life
Julissa TaverasJulissa Taveras
Senior Recruiter at CNO Financial Group | Bankers LifeSenior Recruiter at CNO Financial Group | Bankers Life