Amber Zachary

Type accurate and detailed records of customer interactions.

-Respond to customer inquiries via phone, email, and chat, resolving issues in a timely and professional manner.

-Utilize strong communication skills to de-escalate conflicts to ensure customer satisfaction.

-Collaborate with internal teams to resolve complex customer issues and improve overall service.

-Welcomed visitors and set up appointments when necessary.

• Trained, coached, and mentored new team members on customer service and operational standards.
• Typed end-of-the-day reports in a timely fashion.
• Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
• Maintained records related to sales for store management.
• Placed special orders or called other establishments to find desired items.
• Interacted with Human Resources by entertaining them and providing necessary information on store operations.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.

• Responded to customer inquiries via phone, email, and chat in a friendly and efficient manner.
• Maintained accurate records of customer interactions, typing with high accuracy.
• Resolved customer complaints in a timely manner.
• Processed orders, returns, exchanges, refunds, and cancellations accurately and efficiently.

• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Operated POS terminals and cash drawer balancing.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

• Worked with store managers to implement new displays, promotions and store layout changes.
• Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
• Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
• Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
• Increased customer traffic through effective window displays that showcased new products and promotions.
• Created interior displays to promote products in alignment with corporate sales objectives.