Stacy Watkins
Phoenix,AZ
Summary
A highly organized and detail-oriented Customer Service Agent with 10 years of experience providing primary customer support to both internal and external customers. Possesses excellent communication and multitasking skills, enabling efficient management of multiple tasks and projects. Proven ability to stay on top and maintain control over the direction of conversations. Resulting in increased productivity.
Overview
13
13
years of professional experience
Work History
Senior Inventory Specialist
WIS International Inventory Service
01.2016 - 08.2023
- Developed and implemented processes for cycle counting, stocktaking and reordering
- Resolved discrepancies between physical inventories and computer records
- Performed data entry activities related to item codes, descriptions, prices
- Into the ERP system
- Identified areas for improvement in existing systems or processes related to inventory management
- Generated reports on inventory movement trends over a defined period of time.
Customer Service Agent
Peopleshare Optum
09.2010 - 11.2015
- Provided product information to customers in a timely manner
- Resolved customer complaints quickly and efficiently
- Collaborated with other departments such as logistics and sales to resolve customer issues
- Followed up with customers via phone or email after purchase was made to ensure satisfaction
- Identified opportunities to improve customer service processes and procedures
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
Education
Associate of Arts -
Fresno State University
Skills
- Inventory Control
- Equipment Operation
- Discrepancy Resolution
- Loss Prevention
- Customer Service
- Data Management
- Information Verification
- Documentation and Reporting
- Outstanding Communication Skills
- Customer Complaint Resolution
- Inbound Customer Service
- Inbound Call Management
- Customer Relationship Management (CRM)
Timeline
Senior Inventory Specialist
WIS International Inventory Service
01.2016 - 08.2023
Customer Service Agent
Peopleshare Optum
09.2010 - 11.2015
Associate of Arts -
Fresno State University
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