AMBER T. ELLIOTT
Summary
Dedicated Accounts Management professional with over five years of experience meeting company goals utilizing consistent and organized practices. Skilled in multiple software programs designed to improve client and company productivity.
Overview
6
6
years of professional experience
Work History
Accounts Management
Department Of Treasury, IRS
08.2022 - Current
- Streamlined the process of responding to inquiries by building a comprehensive flow chart for customer service, saving over 10 hours of manual work each week.
- Instrumental in assisting taxpayers and their representatives with a wide range of issues to help them understand and meet their tax responsibilities
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
Credit Analyst
Merit Capital Investments, LLC
01.2020 - Current
- Achieved 50% improvement in customer and 96% improvement in employee satisfaction during initial year.
- Held a knowledge base of the evolving product offerings, and improved customer retention by 12% by answering product questions.
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
PSE Clerk
United States Postal Service, USPS
08.2021 - 08.2022
- Used automated mail processing equipment to sort and collate mail.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Coordinator
TJX Companies
08.2017 - 08.2021
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Safety Telephone Operator
City Of Cleveland..
06.2020 - 01.2021
- Properly directed inbound calls in phone queues to improve call flow by 17%
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed pertinent information to first responders via Computer Aided Dispatch program, telephone calls and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
Certification - Cybersecurity
Cuyahoga Community College
Cleveland, OH12.2024
A.A - Associate of Arts - Business Administration
Cuyahoga Community College
Cleveland, Ohio12.2020
Skills
- Critical Thinking Conflict Resolution
- Database Management
- Security Improvements
- CRM Software
- Cybersecurity Frameworks
- Network Security Systems
- Cisco Jabber
- Office365
Timeline
Accounts Management
Department Of Treasury, IRS
08.2022 - Current
PSE Clerk
United States Postal Service, USPS
08.2021 - 08.2022
Safety Telephone Operator
City Of Cleveland..
06.2020 - 01.2021
Credit Analyst
Merit Capital Investments, LLC
01.2020 - Current
Coordinator
TJX Companies
08.2017 - 08.2021
Certification - Cybersecurity
Cuyahoga Community College
A.A - Associate of Arts - Business Administration
Cuyahoga Community College
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