Amberth Toribio
Hackensack
Summary
Dedicated team player with strong work ethic and goal-oriented mindset. Skilled in multitasking, time management, and exceeding expectations. Passionate about supporting others and eager to contribute in any work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Options Inc
10.2024 - Current
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Phone Sales Representative
Target
01.2023 - 09.2024
- Troubleshot problems for customers and helped independently resolve common issues.
- Escalated concerns or advanced problem calls to management staff.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Bartender
ASH Bar And Grill
05.2022 - 07.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Server
Antika
01.2022 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Medical Courier
Ambulinz
09.2021 - 01.2022
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Delivered COVID vaccines to and from testing centers.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Delivery Driver
Amazon
11.2021 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Crew member
Chipotle Mexican Grill
11.2017 - 06.2019
- Take orders, Prepare food, Clean, Deliver Great Customer Service, Catering
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Intern
La Casa de Don Pedro
09.2016 - 06.2017
- Documented data and completed accurate updates to case records.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Maintained clean and organized mail room to promote safety and efficiency.
Intern
Construction Technology Corporation
09.2015 - 04.2016
- Answer phone calls, Recorded and took messages for the staff Put together construction blueprints and contracts, Set up meetings, Clean/ organize after meetings Duties included filing, scanning, making copies, faxing, creating folders.
Intern
09.2014 - 06.2015
- K&L Gates
- Clean/Organize all around the office Schedule meetings Duties included filing, scanning, making copies, faxing, creating folders Restocking supplies room, Answered the phone and recorded and took messages for staff
- Responded to via phone, fax, and email
Education
High School Diploma -
Christ The King
06.2018
Skills
- Microsoft Windows Programs: Proficient in Microsoft office suite (eg, Word,PowerPoint, Excel)
- ADL support
- Client documentation
- Transportation
- Crisis management
- First aid and CPR certified
- Customer Service and Assistance
- Exceptional Communicator
- POS System Operations
- Complex Problem-Solving
- Closing Sales
- Multi-Line Phone Systems
- Stock Replenishment
- Inventory Control
- Disability awareness
- Medical records management
- EMR / EHR
Certification
- CPR and First Aid
- Medication administration
- Crisis Prevention
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Community Options Inc
10.2024 - Current
Phone Sales Representative
Target
01.2023 - 09.2024
Bartender
ASH Bar And Grill
05.2022 - 07.2023
Server
Antika
01.2022 - 05.2022
Delivery Driver
Amazon
11.2021 - 03.2022
Medical Courier
Ambulinz
09.2021 - 01.2022
Crew member
Chipotle Mexican Grill
11.2017 - 06.2019
Intern
La Casa de Don Pedro
09.2016 - 06.2017
Intern
Construction Technology Corporation
09.2015 - 04.2016
Intern
09.2014 - 06.2015
High School Diploma -
Christ The King
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