Amber Woods
Columbia,IL
Summary
Experienced with customer service, inventory management, and sales support. Utilizes effective communication and problem-solving to enhance customer satisfaction and operational efficiency. Knowledge of retail procedures and teamwork ensures smooth store operations and positive shopping experience.
Overview
5
5
years of professional experience
Work History
Retail Team Member
Wallys
Fenton, MO
04.2025 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing satisfaction.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to maintain store presentation standards and merchandising displays.
- Monitored product displays and promotional materials to optimize sales performance.
- Proved adaptable by supporting multiple departments, applying versatile skills and comprehensive knowledge to meet business needs.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Executed audit procedures focusing on product inventory, pricing accuracy, and cost of goods sold.
- Managed product receiving by verifying deliveries, inspecting products, and ensuring accurate inventory recording
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
OGP/OGD
Walmart
Arnold, MO
11.2024 - 03.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Store Associate
Big Lots
Fenton, MO
10.2023 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness, ensuring compliance with safety standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Restocked merchandise on shelves, optimizing product visibility and inventory levels.
- Collaborated with team members to execute promotional displays, driving customer engagement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
Supervisor
Incredible Pizza
Lindbergh, Mo
01.2021 - 10.2022
- Supervised daily operations to ensure high-quality customer service standards.
- Trained and mentored staff on operational procedures and safety protocols.
- Coordinated team schedules and task assignments for efficient workflow.
- Monitored performance metrics to identify areas for improvement.
- Resolved customer complaints promptly to enhance satisfaction rates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Education
High School Diploma -
Fox High School
Arnold, MONo Degree - Business
Jefferson College
Hillsboro, MOSkills
- Facility upkeep
- Goal-oriented mindset
- Loss prevention awareness
- Customer assistance
- Conflict resolution techniques
- Inventory oversight
- Sales floor organization
- Team leadership
- Inventory and stocking
- Honest and dependable
- Attention to detail
- Reliable and responsible
- Effective task delegation
- POS systems
Languages
Asl
Limited Working
Interests
- Gym Workouts
- Music
- Fashion and Style
- Strategy Games
- Video Gaming
- Road Trips
Timeline
Retail Team Member
Wallys
04.2025 - Current
OGP/OGD
Walmart
11.2024 - 03.2025
Store Associate
Big Lots
10.2023 - 01.2024
Supervisor
Incredible Pizza
01.2021 - 10.2022
High School Diploma -
Fox High School
No Degree - Business
Jefferson College