Amber Y. Smith
Vinemont,AL
Summary
Working in an extremely fast-paced atmosphere, the dedicated and passionate Dispatch Supervisor is presently in charge of twelve dispatchers and ensures that the community is content with the customer care we offer and obtains the support they require promptly.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Cullman County Sheriff's Office
08.2020 - Current
- Direct dispatching, routing, and tracking of over 75 fleet vehicles
- Maintain meticulous employee records to accurately track attendance and productivity.
- Maintain updated and detailed records of calls in physical and electronic databases for investigation purposes.
- Supervise a team of 12 employees and provide training focused on maximizing overall performance.
- Implement schedule and policy changes collaborated with management to formulate new policies, procedures, and goals.
- Determine the number of man hours required to complete assignments after reviewing the scope of each project.
Dispatch Shift Supervisor
Cullman County Sheriff’s Office
01.2016 - 07.2020
- Consulted with the Dispatch Supervisor to address questions, problems, and requests for service to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported operational activities to the Dispatch Supervisor.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote the Sheriff's vision, integrity, and culture.
Dispatcher
Cullman County Sheriff’s Office
08.2012 - 01.2016
- Communicated with the public and Deputies to coordinate timely calls for service.
- Directed dispatching, answered 911 calls and Administration calls from the public, and tracked 75 fleet vehicles.
- Maintained professional relationships with Deputies and coworkers and established a rapport with the public.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
Dispatcher
Cullman County Sheriff’s Office
05.2007 - 12.2008
- Questioned callers to determine the nature of problems and locations to direct the type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
- Read system maps, caller information, and documented details in the system.
Education
Advanced Diploma -
Vinemont High School
Vinemont, ALBachelor of Science-Individualized Degree Program -
Athens State University
Athens, AL05.2024
Advanced Emergency Management Services -
Wallace State Community College
Hanceville, AL2012
Skills
- Report Preparation
- Information Archiving and Retrieval
- Crisis Intervention
- Disaster Management
- Personnel Management
- Daily Reports
- Training Initiatives
- Emergency Communications
- National Crime Information Center (NCIC)
- Customer Relations
- Employee Performance Evaluations
- Law Enforcement Assistance
Accomplishments
- Overseen and designed the renovation of the Dispatch Center
- Use Microsoft Excel spreadsheets to track particular work inventories monthly.
Certification
- Communications Training Officer (CTO)
- Public Safety Telecommunicator Instructor
- ALEA Fusion Center Liaison
- Cullman County Fire Association Liaison
- Center Management Certification Program (CMCP) through NENA
- FBI-LEEDA Supervisor Leadership Institute (SLI)
- Alabama Information Security Officer (AISO) Certification through ALEA
Timeline
Dispatch Supervisor
Cullman County Sheriff's Office
08.2020 - Current
Dispatch Shift Supervisor
Cullman County Sheriff’s Office
01.2016 - 07.2020
Dispatcher
Cullman County Sheriff’s Office
08.2012 - 01.2016
Dispatcher
Cullman County Sheriff’s Office
05.2007 - 12.2008
Advanced Diploma -
Vinemont High School
Bachelor of Science-Individualized Degree Program -
Athens State University
Advanced Emergency Management Services -
Wallace State Community College
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