Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maureen Grether

Orlando,FL

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.


Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.


Certified Emergency Dispatch Supervisor offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.


Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.


Dedicated 911 Dispatcher 35 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Fire and Rescue and emergency protocols.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CERT/OEM position. Ready to help team achieve company goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Dispatch Supervisor

Orange County Fire Rescue Department
12.1986 - 11.2021
  • Supervised team of 12 employees and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Assisted callers in emergency situations with appropriate information and support.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Education

No Degree - General Studies

Monmouth University
West Long Branch, NJ
06.1984

No Degree - General Studies

Brookdale Community College
Lincroft, NJ
06.1982

High School Diploma -

Middletown High School North
Middletown, NJ
05.1980

Skills

  • Ems Dispatch
  • Inventory Audits
  • Dispatching Field Personnel
  • Key Performance Indicators (KPIs)
  • Emergency Medical Dispatching
  • Treatment Recommendations
  • Dispatch Operations
  • Equipment Dispatch
  • Safety Training
  • Emergency Call Routing
  • Employee Performance
  • Emergency Assistance
  • Service Calls
  • Public Safety
  • Special Requests
  • Safety Meetings
  • Customer Relations
  • Training Initiatives
  • Customer Satisfaction
  • Operational Efficiency
  • Map Reading
  • Treatment Protocols
  • Constructive Feedback
  • Documentation Workflows
  • Equipment Efficiency
  • Excellent Customer Service
  • Unit Dispatch
  • Document Calls
  • Responding to Emergencies
  • Complete Official Forms
  • Emergency Communications
  • Basic Life Support Knowledge
  • Computer-Based Dispatch Systems
  • Assess Needs
  • Agency Referrals
  • Computer-Aided Dispatching
  • Information Archiving and Retrieval
  • Daily Reports
  • Efficient Service
  • Standard Operating Procedure Development
  • Track Alarm Calls
  • Operations Supervision
  • Report Preparation
  • Alarm System Monitoring
  • Dispatch First Responders
  • Secure Sensitive Information
  • Communication Systems Testing

Timeline

Dispatch Supervisor

Orange County Fire Rescue Department
12.1986 - 11.2021

No Degree - General Studies

Monmouth University

No Degree - General Studies

Brookdale Community College

High School Diploma -

Middletown High School North
Maureen Grether