RaeLee Parrish
Waxahachie,TX
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Certified 911 Dispatcher Supervisor offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Certified 911 Dispatcher Supervisor offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 20 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Overview
30
30
years of professional experience
1
1
Certification
Work History
911 Dispatch Supervisor
City Of Midlothian
06.2011 - Current
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
911 Dispatcher
Ellis County Sheriff's Office
09.2004 - 06.2011
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Reduced risks and emergency response issues by observing public safety field units.
- Provided on-the-job training and coaching to develop new dispatchers.
Asst Manager/Waitress/Cook
Peels Steakhouse
07.1993 - 10.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Special Ed Assistant Teacher/Bus Driver
Red Oak ISD
08.1994 - 12.2001
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Observed students' performance and recorded relevant data to assess progress.
- Monitored student classroom and outdoors activities to promote student safety.
- Drove Bus Routes to pick up and drop students off
Education
GED -
Waxahachie ISD
Waxahachie, TX03.1991
Skills
- Secure Sensitive Information
- Equipment Dispatch
- Assess Needs
- National Crime Information Center (NCIC)
- Excellent Customer Service
- Traffic Law Enforcement
- Computer-Aided Dispatching
- Dispatch First Responders
- Map Reading
- Police Department Procedures
- Standard Operating Procedure Development
- Unit Dispatch
- Teletype Networks
- Audit Rating
- Document Calls
- Customer Relations
- Customer Satisfaction
- Ems Dispatch
- Complete Official Forms
- Employee Performance
- Service Calls
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Basic Trainer
- Associate Trainer
- TAC
Languages
English
Timeline
911 Dispatch Supervisor
City Of Midlothian
06.2011 - Current
911 Dispatcher
Ellis County Sheriff's Office
09.2004 - 06.2011
Special Ed Assistant Teacher/Bus Driver
Red Oak ISD
08.1994 - 12.2001
Asst Manager/Waitress/Cook
Peels Steakhouse
07.1993 - 10.2004
GED -
Waxahachie ISD
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Basic Trainer
- Associate Trainer
- TAC
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