AMBHER ANDERSON
TX
Summary
Seasoned Vulnerability Management Analyst with a robust background at Unisys and the United States Army Reserve, showcasing expertise in desktop administration and cross-functional collaboration. Excelled in utilizing tools like Invicti for top-tier security enhancements. Demonstrates exceptional problem-solving abilities and a commitment to maintaining operational excellence.
Overview
17
17
years of professional experience
Work History
Vulnerability Management Analyst
Unisys
Remote, Pennsylvania
05.2022 - Current
- Conducted vulnerability assessments using tools like Invicti and Tenable, identifying and remediating security risks across desktop and enterprise systems
- Collaborated with IT teams to ensure desktop and mobile devices were updated with the latest patches, enhancing security and functionality.
- Utilized ServiceNow to track, record, and maintain incidents and change requests, ensuring timely resolution and documentation
- Provided Tier III support for internal customers, resolving complex technical issues related to desktop operating systems, network connectivity, and software distribution
- Developed and maintained internal and customer-facing documentation in the Knowledge Base, ensuring accurate and up-to-date information for troubleshooting and support
- Lead the 'Daily Threat Brief,' analyzing 90+ threat intelligence resources to identify emerging risks, vulnerabilities, and attack patterns, providing actionable insights to stakeholders.
- Perform security reviews for SaaS and desktop applications, ensuring compliance with industry standards and mitigating vulnerabilities.
Active Guard Reserve Maintenance Administration | Vehicle Mechanic
United States Army Reserve
March Air Reserve Base, United States
01.2008 - 08.2022
- Managed the Global Combat Supply System-Army (GCSS-A), maintaining 500+ pieces of equipment and 160 licenses with zero discrepancies, ensuring operational readiness
- Conducted audits of maintenance records, achieving consistent 'Satisfactory' grades during regulatory inspections
- Oversaw accountability for $21 million in assets, ensuring zero losses and maintaining operational readiness
- Diagnosed and repaired mechanical malfunctions on military vehicles, maintaining a 97% readiness level, demonstrating strong problem-solving and technical skills
Technical Support Representative
Thomson Reuters
Carrollton, United States
10.2015 - 05.2017
- Provided technical support for ONESOURCE products, resolving customer issues via phone, email, and chat, ensuring high customer satisfaction
- Collaborated with cross-functional teams to resolve complex cases and improve product integration using Salesforce
- Documented customer interactions and ensured timely resolution of support tickets, maintaining high customer satisfaction
Education
Some College - Software Engineering
Western Governors University
Salt Lake City, UT05.2026
Skills
- Citrix
- Active Directory
- Infrastructure Support
- PowerShell scripting
- Automation
- System management
- Incident Response
- Troubleshooting
- Tier III support
- ServiceNow
- Invicti
- Tenable
- Salesforce
- Vulnerability management
- Patch management
Accomplishments
- Delivered actionable threat intelligence insights, improving organizational security posture.
- Achieved zero discrepancies in managing 500+ pieces of equipment and 160 licenses in the Army Reserve.
- Maintained 97% readiness level for military vehicles through effective diagnostics and repairs.
- Provided Tier III support for desktop and enterprise systems, ensuring timely resolution of incidents and service requests.
Additional Information
Active Secret Security Clearance, Proficient in PowerShell scripting for automation and system management tasks. Strong knowledge of Windows 10/11, Citrix, and Active Directory. Experience with ServiceNow for incident management and documentation.
Timeline
Vulnerability Management Analyst
Unisys
05.2022 - Current
Technical Support Representative
Thomson Reuters
10.2015 - 05.2017
Active Guard Reserve Maintenance Administration | Vehicle Mechanic
United States Army Reserve
01.2008 - 08.2022
Some College - Software Engineering
Western Governors University