AMBI DIAZ
Newark,NJ
Summary
Resourceful employee with significant experience in providing guidance to the youth and their families regarding facility policies. Familiarity with implementing successful intervention strategies, conducting rounds, and collaborating with staff to improve overall facility moral. Strengths include exceptional interpersonal skills, problem-solving abilities, and commitment to fostering positive relationships between facility and home environments. Previous work has resulted in improved community relationships and enhanced youth/parent engagement.
Overview
10
10
years of professional experience
Work History
Armed Security Officer
Global Mark Security
Scotch Plains, NJ
04.2024 - Current
- Conducted security checks on personnel entering and exiting the premises.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled crowds during events to preserve order and promote security.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained high levels of alertness throughout shifts.
- Searched bags manually to identify prohibited items and contraband.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Busser/Server
Delaware North Co. Catering
East Rutherford
03.2014 - Current
- Ensure there is adequate security for the equipment and food
- Ensure kitchen, other dining room areas, as well as storage facilities are clean at all times
- Assist in all operations to achieve successful events
- Assist in all catering NFL events at MetLife Arena/Redbull Arena.
Armed Security Officer
Pro-Cops
Newark, New Jersey
01.2023 - 04.2024
- Conducted security checks on personnel entering and exiting the premises.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Followed established protocol for responding to alarms or other emergency situations.
- Assisted in maintaining order during large events or gatherings.
- Patrolled assigned areas to detect suspicious activities and persons.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Participated in training exercises related to emergency response protocols.
- Maintained order and safety while providing customer service and information to facility visitors.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Monitored building access and identified all officials and employees before authorizing entrance.
Parking Operations Supervisor
American Dream
East Rutherford, NJ
09.2019 - 12.2023
- Responsible for the day-to-day supervision of the American Dream parking operation.
- Serve as supervisor for all parking attendants on assigned shift.
- Assign employees to posts as needed to resolve traffic and congestion issues.
- Ensure daily system and facility inspections are completed and logged as required.
- Complete weekly staffing schedules according to expected business volumes and scheduled events.
- Review and approve daily shift reports for accuracy; investigate and resolve revenue discrepancies.
- Respond to and resolve any guest or visitor complaints, vehicle claims, and service discrepancies.
- Keeps all pay-on-foot and Parking access control system operational, performs basic troubleshooting of the devices, such as rebooting and unjamming tickets, bank notes, and credit cards, and reports any system deficiencies. Monitors response and upkeep the system outage reports.
Command Center Specialist
American Dream
East Rutherford
10.2019 - 05.2022
- Monitor and surveillance the parking facility/Keep open contact with dispatch
- Partner with Manager and task associates to ensure seamless operations of high-volume surveillance
- Drive company truck/pickup/4x4 vehicles when needed
- Ensure that my team can manage assigned tasks in a moderately stressful environment.
Education
Bachelor of Arts - Business Administration and Management
Fairleigh Dickinson University-Metropolitan Campus
Teaneck, NJ05-2019
Associates Degree -
Fairleigh Dickinson University
Teaneck, NJ01.2014
Skills
- Bilingual Spanish/English
- Computer Technology
- Team Management
- Guest Relations
- Public Safety
- Staff Monitoring
- Investigative skills
- Firearms proficiency
- De-Escalation Techniques
- Report Writing
- Computer Skills/Microsoft Word/Google Drive
- Incident documentation
- Conflict de-escalation
- Surveillance/Security
Timeline
Armed Security Officer
Global Mark Security
04.2024 - Current
Armed Security Officer
Pro-Cops
01.2023 - 04.2024
Command Center Specialist
American Dream
10.2019 - 05.2022
Parking Operations Supervisor
American Dream
09.2019 - 12.2023
Busser/Server
Delaware North Co. Catering
03.2014 - Current
Bachelor of Arts - Business Administration and Management
Fairleigh Dickinson University-Metropolitan Campus
Associates Degree -
Fairleigh Dickinson University