Ambi Zaki
Statesville,NC
Summary
Proven achiever with extensive experience in operational efficiency and client satisfaction, notably at Powerhome Solar. Excelled in route planning and prioritization, enhancing dispatch and fleet management. Skilled in fostering strong relationships, demonstrated by a high client retention rate. Mastered scheduling coordination and effective communication, ensuring peak office functionality and team harmony. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
Work History
Dispatcher Office Assistant
Onin Staffing Agency
05.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Advised regarding delays and special circumstances.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
Front Desk Coordinator
Goodridge USA
02.2023 - 01.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Medical Office Assistant
Assisted Lifestyle Homecare
09.2020 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Account Manager
Powerhome Solar
10.2017 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Unit Manager
Hillcrest Foods
10.2014 - 10.2017
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Education
Associate of Applied Science - Health Information Technology
Herzing University
Dearborn, MI08.2025
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2015
Skills
- Typing Speed
- Scheduling Coordination
- Prioritization
- Route Planning
Timeline
Dispatcher Office Assistant
Onin Staffing Agency
05.2024 - Current
Front Desk Coordinator
Goodridge USA
02.2023 - 01.2024
Medical Office Assistant
Assisted Lifestyle Homecare
09.2020 - 01.2023
Account Manager
Powerhome Solar
10.2017 - 09.2020
Unit Manager
Hillcrest Foods
10.2014 - 10.2017
Associate of Applied Science - Health Information Technology
Herzing University
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater