AMBRA COSTANZA
San Diego,CA
Summary
Positive and upbeat, with success at balancing guest's needs. Well-organized in managing professional procedures and coordinating services with diverse team members. Thrives while multitasking, planning, and communicating as well as working well in group settings!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server
The Hangout
05.2024 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Managed over 10 tables at a time.
- Served food and beverages promptly with focused attention to customer needs.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Restaurant Hostess
The Hangout
05.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed waitlists of over 30 parties, and did so in a timely manner.
- Backed up servers by checking on tables and retrieving items for guests.
Dance Teacher
Enpointe Dance and Fitness
06.2020 - 09.2024
- Planned choreography for group performances and recitals.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Maintained effective working relationships with staff members, students and parents.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Kept classrooms tidy and clean for group and one-on-one instruction.
Babysitter
Neighbors, Friends, Family Etc
09.2020 - 09.2024
- Responsibly watched children while parents were out.
- Helped complete homework, school projects and chores.
- Organized various activities, games, crafts and outings to keep children entertained.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Took children to and from school and extra-curricular activities.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Front Desk Receptionist
AKT Enterprises
06.2022 - 08.2023
- Greeted visitors entering the establishment to determine the nature and purpose of the visit.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Made a minimum of 25 calls daily, offering the newest deals.
- Set up for fitness classes(cleaned room, sanitized, set up equipment)
- Often opened and closed the building.
Education
Some College (No Degree) - Communication Studies
San Diego State University
San Diego, CA05.2026
High School Diploma -
Wilson High School
Long Beach, CA06.2022
Skills
- Extroverted, and easy to talk to
- Verbal and Written Communication
- Positive Attitude and Energetic
- Personable and Friendly
- Flexible and Adaptable
- Customer Service
- Teamwork and Collaboration
- Strong multitasking
- Active Learning
Certification
- Completed Food Handlers certification
- Completed Responsible service beverage training
Timeline
Restaurant Server
The Hangout
05.2024 - Current
Restaurant Hostess
The Hangout
05.2023 - Current
Front Desk Receptionist
AKT Enterprises
06.2022 - 08.2023
Babysitter
Neighbors, Friends, Family Etc
09.2020 - 09.2024
Dance Teacher
Enpointe Dance and Fitness
06.2020 - 09.2024
Some College (No Degree) - Communication Studies
San Diego State University
High School Diploma -
Wilson High School