Sullivan Harris
Cedar Park
Summary
Extroverted server offering over two years of experience delivering friendly, prompt service to customers in a high-volume dining environment. Getting multiple tables at the same time and managing them all efficiently. Skillful in making personalized menu recommendations and managing hardcore closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Manages stress and feelings of being overwhelmed calmly and professionally. Demonstrates adaptability and problem-solving capabilities in fast-paced work environments, leaving guests happy no matter the problem, leading to guest satisfaction and a desire to come back.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Plucker Wing Bar
Austin
10.2022 - 04.2025
- Ensured compliance with health and safety regulations.
- Stocked server areas with supplies before, during and after shifts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve
- On a day-to-day basis, I would be there until as late as 2 a.m., scrubbing counters, sweeping, and detailing. Overall, making the store look brand new, even on its worst days. I gained much experience in hardcore cleaning and maintaining a restaurant up to the corporate and health inspection standards.
- I have gained great communication skills and have learned how to provide guests with the service I would expect when going out to eat at a nice dinner. I connect with my tables to make the experience even more significant. What makes me happy is giving guests a great experience, and encouraging them to come back.
- I am a people person and an extrovert. Therefore, having guests be happy and have a great experience is important to me.
- I have also learned how to manage my multitasking abilities and memorization throughout it all. I have learned how to manage running duties and closing duties. While running food and having a full section with as many as eight tables.
- My understanding of sales and marketing menu items has also come from serving at Pluckers for two years. One part of my job was to promote the Plucker's Club app and sell memberships. Promoting those memberships taught me a lot about marketing our alcohol and food menu to upsell guests.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Associate of Science - Pediatric Nursing
Austin Community College
Austin, TXSkills
- Time management
- Team collaboration
- Extroverted, and can easily connect with guests
- Lifting and moving up to 70 pounds
- Managing stress well and professionally, without getting overwhelmed
- Problem solving
- Professionalism
- Multitasking and prioritization
- Food handling
- Order taking
- Alcohol service regulations
- Sales techniques
- Safe food handling
- Calm demeanor
- Conflict resolution
- Price memorization
- Upselling and cross selling
- Detailing and scrubbing walls, refrigerators, and counters until spotless
Timeline
Restaurant Server
Plucker Wing Bar
10.2022 - 04.2025
Associate of Science - Pediatric Nursing
Austin Community College