AMBRA C ROBERTS
Chicago,IL
Summary
Hardworking and knowledgeable Customer Service Representative offering familiarity with Microsoft Suite and a proficient level of WPM clerical speed. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Overview
8
8
years of professional experience
Work History
Tracking Specialist
Uber Freight
Chicago, IL
03.2022 - Current
- Works successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Works closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Improve operations by working with team members and customers to find workable solutions.
- Works with carrier representatives to handle shipping and delivery needs.
Customer Service Agent
Insight Global
Chicago Heights, IL
07.2021 - 03.2022
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Meet or exceed call speed, accuracy and volume benchmarks on consistent basis.
- Manage high-volume of inbound and outbound customer calls.
- Review files, records and other obtained documents to respond to customer requests.
- Maintain strong call control and quickly work through scripts to address problems.
- Strong multitasking while working remotely.
Remote Contact Tracer
Nelnet Inc.
Chicago, IL
11.2020 - 04.2021
- Received processed and tracked patient documentation with speed and accuracy.
- Delivered healthy living and disease management information to patients positive for Covid-19.
- Inbound and outbound calling to and from positive patients.
- Entering data of patients and the status of their cases.
Server
Rittergut Wine Bar
Chicago, IL
07.2019 - 03.2020
- Calculate charges, issue table checks and collect payments from customers
- Complete thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Apply safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Create rapport with new and returning patrons to foster guest satisfaction
- Communicate with patrons to offer friendly service and determine needs
Server
Cooper's Hawk Winery and Restaurant
Oak Park, IL
06.2017 - 05.2019
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner
- Build customer and employee loyalty by implementing effective operational strategies
- Educate guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts
- Enhance customer satisfaction ratings by resolving issues efficiently
- Communicate effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Maintain safe food handling standards at all times
- Politely answer phones promptly and record and confirm reservations
- Perform additional tasks to keep the dining room running smoothly
- Calculate charges, issue bills and collect payments
Education
Some College (No Degree) -
Roosevelt University
Chicago, ILSome College (No Degree) - English Literature
Kennedy King College
High School Diploma -
Harper High School
2009
Skills
- Inbound Customer Service
- Customer Complaint Resolution
- File Management
- Inbound and Outbound Calling
- Technologically savvy
- Computer skills
- Records management systems
- Data entry documentation
Timeline
Tracking Specialist
Uber Freight
03.2022 - Current
Customer Service Agent
Insight Global
07.2021 - 03.2022
Remote Contact Tracer
Nelnet Inc.
11.2020 - 04.2021
Server
Rittergut Wine Bar
07.2019 - 03.2020
Server
Cooper's Hawk Winery and Restaurant
06.2017 - 05.2019
Some College (No Degree) -
Roosevelt University
Some College (No Degree) - English Literature
Kennedy King College
High School Diploma -
Harper High School
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