Ambria Patton
Richmond,VA
Summary
Skilled in compassionate care and technical skills, I enhanced patient recovery at Allways There Homecare and streamlined processes for Self Employed Services, improving client retention. Demonstrated problem-solving and excellent communication, achieving a high level of customer satisfaction and efficiency in fast-paced environments. Healthcare professional with extensive experience in delivering personalized and compassionate care. Proven track record in supporting patient needs and enhancing their quality of life through effective communication and empathy. Known for strong collaboration skills and adaptability to changing care requirements.
Overview
6
6
years of professional experience
Work History
Primary Care Assistant
Allways There Homecare
09.2023 - Current
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted patients with self-administered medications.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Licensed Esthetician
Self Employed Services
11.2020 - Current
- Sterilized equipment for patient treatments.
- Welcomed clients arriving for appointments.
- Discussed procedures and treatment options with clients.
- Handled busy schedules and stayed on top of key deadlines.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Improved clientele retention with exceptional customer service and follow-up care.
- Resolved customer complaints and facilitated conflict resolutions.
Pharmacy Technician Trainee
CVS Health
06.2020 - 04.2023
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Shift Leader
Wendy’s
05.2018 - 01.2020
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Highschool Diploma -
Highland Springs Highschool
Richmond, Va06.2019
Skills
- Compassionate Care
- Time Management
- Problem-Solving
- Documentation
- Technical skills
- Math and computer skills
- Data entry skills
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Organizational Skills
- Computer Skills
- Friendly, Positive Attitude
- Customer Service
- Teamwork and Collaboration
Timeline
Primary Care Assistant
Allways There Homecare
09.2023 - Current
Licensed Esthetician
Self Employed Services
11.2020 - Current
Pharmacy Technician Trainee
CVS Health
06.2020 - 04.2023
Shift Leader
Wendy’s
05.2018 - 01.2020
Highschool Diploma -
Highland Springs Highschool