Ambria Williams
VALDOSTA,Georgia
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Dispatch Supervisor
Clearwave Fiber
VALDOSTA, Georgia
01.2022 - 02.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Resolved customer complaints in a timely and professional manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Documented services performed, operations information and dispatch details in system.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Communicated with individuals within inbound call center setting to complete dispatch support for customer calls.
- Managed daily delivery and work schedules to maximize coverage.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
Medical Administration - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2016
High School Diploma -
Valdosta High School
Valdosta, GA05-2006
Skills
- Excellent Written And Oral Communication
- Customer Engagement
- Billing Error Resolution
- Service Issue Resolution
- Customer Correspondence
- Online Chat And Email
- Customer Assistance
- Outstanding Communication Skills
- Customer Complaint Resolution
- Customer Service Excellence
- Customer Support
- Administrative Tasks
- Data Entry Skills
- Documentation And Notes
- Inventory Assistance
- Problem-Solving
- Customer Inquiries
- Customer Satisfaction
- Customer Experience Improvement
- Records Maintenance
- Data Management
- Inbound And Outbound Calling
- Call Center Operations
- Sales
- Order Processing
- File Management
Timeline
Customer Service Representative/Dispatch Supervisor
Clearwave Fiber
01.2022 - 02.2024
Medical Administration - Medical Assisting
Ultimate Medical Academy - Clearwater
High School Diploma -
Valdosta High School