Overview
Work History
Education
Skills
Timeline
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SABRINA COLON

SOUTH AMBOY ,NJ

Overview

12
12
years of professional experience

Work History

Dispatch Coordinator/Customer Service Representative

Domino's Supply Chain Center
Fords, NJ
08.2020 - Current
  • Coordinated daily dispatch delivery routes to ensure timely completion.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses, and addressing concerns promptly.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed.
  • Organized paperwork and delivery routes.
  • Answered and addressed daily consumer calls and emails.
  • Communicated with consumers to provide delivery updates and resolutions.

Supervisor/Barista Shift Supervisor

Starbucks
Sayreville, NJ
03.2016 - 07.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strategies to improve team performance and productivity.

Supervisor/Barista

HMS Host on GSP
South Amboy, New Jersey
06.2013 - 01.2016
  • Verified that all equipment was functioning properly before opening the café for business each day.
  • Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
  • Monitored stock levels of food items such as pastries, muffins.
  • Provided excellent customer service by promptly responding to customer inquiries and complaints.
  • Provided friendly and courteous service to customers.
  • Resolved customer complaints in a professional manner while following company policies and procedures.
  • Maintained cleanliness of the café area and equipment.

Education

High School Diploma -

Martin Luther King HS
New York, NY
06-2015

Skills

  • Team leadership
  • Problem solving
  • Software familiarity
  • Attention to detail
  • Computer literacy
  • Problem-solving
  • Excellent communication
  • Verbal and written communication
  • Microsoft office
  • Quick thinking
  • Hard worker
  • Multitasking Abilities

Timeline

Dispatch Coordinator/Customer Service Representative

Domino's Supply Chain Center
08.2020 - Current

Supervisor/Barista Shift Supervisor

Starbucks
03.2016 - 07.2020

Supervisor/Barista

HMS Host on GSP
06.2013 - 01.2016

High School Diploma -

Martin Luther King HS
SABRINA COLON