SABRINA COLON
SOUTH AMBOY ,NJ
Overview
12
12
years of professional experience
Work History
Dispatch Coordinator/Customer Service Representative
Domino's Supply Chain Center
Fords, NJ
08.2020 - Current
- Coordinated daily dispatch delivery routes to ensure timely completion.
- Developed strong relationships with clients by providing consistent updates on shipment statuses, and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed.
- Organized paperwork and delivery routes.
- Answered and addressed daily consumer calls and emails.
- Communicated with consumers to provide delivery updates and resolutions.
Supervisor/Barista Shift Supervisor
Starbucks
Sayreville, NJ
03.2016 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to improve team performance and productivity.
Supervisor/Barista
HMS Host on GSP
South Amboy, New Jersey
06.2013 - 01.2016
- Verified that all equipment was functioning properly before opening the café for business each day.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Monitored stock levels of food items such as pastries, muffins.
- Provided excellent customer service by promptly responding to customer inquiries and complaints.
- Provided friendly and courteous service to customers.
- Resolved customer complaints in a professional manner while following company policies and procedures.
- Maintained cleanliness of the café area and equipment.
Education
High School Diploma -
Martin Luther King HS
New York, NY06-2015
Skills
- Team leadership
- Problem solving
- Software familiarity
- Attention to detail
- Computer literacy
- Problem-solving
- Excellent communication
- Verbal and written communication
- Microsoft office
- Quick thinking
- Hard worker
- Multitasking Abilities
Timeline
Dispatch Coordinator/Customer Service Representative
Domino's Supply Chain Center
08.2020 - Current
Supervisor/Barista Shift Supervisor
Starbucks
03.2016 - 07.2020
Supervisor/Barista
HMS Host on GSP
06.2013 - 01.2016
High School Diploma -
Martin Luther King HS