Yvette Mascorro
Arlington,TX
Summary
Warehouse Operations Professional experienced in logistics and inventory management. Delivered operational efficiency through effective shipment coordination, verification of documentation, and accurate inventory record maintenance. Focused on enhancing team performance and fostering collaboration while ensuring a safe and productive work environment.
Overview
10
10
years of professional experience
Work History
Shipping Coordinator/Bilingual Customer Service Representative
CORE STAFFING (PANINI AMERICA) Temporary Assignment
02.2026 - Current
- Managed shipment coordination to ensure timely delivery of domestic and international packages through UPS and DHL.
- Executed verification of shipping documentation and ensured accuracy of inventory and order records.
- Monitor order accuracy and ensure timely shipment of customer orders.
- Investigate and resolve shipping discrepancies and inventory-related issues.
- Maintain detailed records through inventory and data management systems.
- Led warehouse operations to enhance team performance and productivity.
- using warehouse management systems and implementing best practices
- to drive productivity and accuracy.
- collaborative work environment to achieve operational goals. Skilled in
- Answer inbound customer calls and provide accurate information regarding products, services, orders, and account questions.
- Assist customers in both English and Spanish, providing clear and professional communication.
- Listen to customers’ needs, troubleshoot issues, and identify appropriate solutions.
- Document customer interactions, questions, and resolutions accurately in the company system.
- Executed order processing and account updates.
- Escalate complex issues to the appropriate department or supervisor.
- Maintain a professional and positive attitude during every customer interaction.
- Meet established call quality, productivity, attendance, and customer-service standards.
- Protect customer information and follow company policies and procedures.
Lead Training Specialist
TARGET DISTRIBUTION CENTER
11.2020 - 02.2026
- Developed and delivered training programs enhancing skills and knowledge for diverse employee groups.
- Developed and delivered comprehensive training programs for diverse employee groups.
- Managed team of trainers, delegating tasks and monitoring performance to ensure effective training delivery.
- Supported onboarding processes and cross-training efforts to promote workforce versatility.
- Facilitated confidence-building initiatives for team members in their roles.
- Supported onboarding and cross-training efforts to increase workforce versatility and adaptability.
Material Handler
ULTA DISTRIBUTION CENTER
06.2016 - 03.2020
- Coordinated inventory accuracy through routine audits and verification processes between departments, ensuring data integrity.
- Organized and placed items in containers for shipping efficiency.
- Managed inventory levels, ensuring accurate tracking of stock and timely restocking of supplies.
- Resolved inventory discrepancies and operational issues, contributing to smoother inventory management.
- Resolved inventory discrepancies by collaborating with team members to identify causes.
- Packed items into appropriate containers for shipment.
- Ensured compliance with company policies, safety procedures, and quality.
- Collaborated across departments to streamline processes and improve workflow efficiency.
Education
High School Diploma -
Stephenville High School
Stephenville, TXSkills
- Shipment coordination
- Warehouse management systems
- Order processing
- Customer service
- Safety Procedures & OSHA Compliance
- Operational leadership
- Team leadership
- Performance coaching
- Onboarding processes
- Team cross-training
- Detail orientation
- Problem solving
- Effective communication
- Workforce engagement
- Staff training
- Customer relationship
Languages
Spanish
Timeline
Shipping Coordinator/Bilingual Customer Service Representative
CORE STAFFING (PANINI AMERICA) Temporary Assignment
02.2026 - Current
Lead Training Specialist
TARGET DISTRIBUTION CENTER
11.2020 - 02.2026
Material Handler
ULTA DISTRIBUTION CENTER
06.2016 - 03.2020
High School Diploma -
Stephenville High School