Ambrial Sloan
Shreveport,LA
Summary
To establish a career with a company, where I can share my superior work ethics and skills. My motto is "Providing excellent service every time, all the time".
Dedicated to exceed any expectations.
Skilled Technical Support Specialist with background in providing top-notch customer service and resolving complex technical issues. Strengths include deep understanding of various software, hardware, networking systems, and excellent problem-solving skills. Previous roles demonstrate strong communication abilities, successful client relationships built through clear explanation of technical terms and processes, and consistent positive feedback for swift issue resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Asurion
Shreveport, US
09.2021 - Current
- I'm responsible for assisting with technical issues on devices with Apple as well as Android products
- I also have responsibilities to notate accounts and to have remote access to walk customers through difficult task and situations
Banking Specialist
USAA
Shreveport, US
10.2020 - Current
- Handle banking disputes with merchants, go over checking and savings accounts, explaining banking situation as well as ways to keep banking accounts in good standards, transfer funds, etc
CSR/ Floor Mentor
TELEPERFORMANCE USA INC
Shreveport, US
01.2015 - 01.2016
- Att call center rep
- I was responsible for assisting customers with there billing
- I also was the floor mentor for over 150 co-workers
- I had to provide answers for employees to better assist the customers on the phone with billing issues and equipment failures
Customer Service Representative
ACE CASH EXPRESS
Shreveport, US
04.2014 - 11.2014
- Customer service representatives handle customer complaints, process orders, and provide information about an organization's products and services
- Duties Customer service representatives typically do the following:
- Listen to customers' questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Refer customers to supervisors or more experienced employees
- Customer servicerepresentatives answer questions or requests from customers or the public
- They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat
- The specific duties of customer service representatives vary depending on what kind of company they work for
- For example, representatives who work in banks may answer customers' questions about their accounts
- Representatives who work for utility and communication companies may help customers with service problems, such as outages
- Those who work in retail stores often handle returns, process cash refunds, and help customers locate items
- Some representatives make changes to customers' accounts, such as updating addresses or canceling orders
- Although selling is not their main job, some representatives may help to generate sales leads while providing information about a product or service
- Customer service representatives typically use a telephone, computer, and other office equipment
- Those employed in retail stores may occasionally use cash registers to process returns or orders
Customer Service Representative
Valero Energy
Bossier City, US
07.2011 - 08.2014
- I was responsible for assisting customers with fast and friendly customer service with a warm greeting and a friendly attitude
Education
Diploma - Curriculum
Advanced High School
05.2008
Skills
- Mentoring
- Salesforce
- Upselling
- Cold Calling
- Account Management
- Sales
- Quality Assurance
- Customer service
- Insurance sales
- Outbound sales
- Telemarketing
- Inside sales
- Customer relationship management
- Customer support
- Sales management
- Direct sales
- B2B
- Negotiation
- Computer literacy
- Computer skills
- IT
- Remote access software
- Technical support
- Help desk
- Live Chat
- Remote support
- Troubleshooting and diagnosing
- Technical troubleshooting
- System provisioning
- Mobile device management
- Issue research
- Remote diagnostics
- Remote technical assistance
- System diagnostics
- Advanced troubleshooting
- Telephone call control
- Remote desktop services and support
- Customer experience management
Certification
- Personal lines P&C insurance, Present
- Property and Casualty insurance specialist, Property & Casualty License, 11/01/20, 07/01/22
- Driver's License, Present
- CompTIA A+, Present
Additional Information
Customer Care Specialist, Sales experience
Assessments
- Customer service, Proficient, 08/01/21
- Customer focus & orientation, Proficient, 08/01/21
Timeline
Technical Support Specialist
Asurion
09.2021 - Current
Banking Specialist
USAA
10.2020 - Current
CSR/ Floor Mentor
TELEPERFORMANCE USA INC
01.2015 - 01.2016
Customer Service Representative
ACE CASH EXPRESS
04.2014 - 11.2014
Customer Service Representative
Valero Energy
07.2011 - 08.2014
Diploma - Curriculum
Advanced High School