Ambrose Koenig
Germantown,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Supervisor
MDS Financial Services
08.2020 - 04.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multi tasks within established timeframe.
Sales Associate
Southside Auto Sales
01.2019 - 12.2019
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Customer Service Representative
Kroger
Indianapolis, IN
05.2018 - 01.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Economics
Indiana University - Purdue University Indianapolis
Indianapolis, IN 08.2012 - 08.2018
Skills
Great people skills
A detailed oriented, well organized nature
Excellent math or numbers skills
Above average problems solving skills
Good computer software skills
Strong listening skills
Ability to work well under pressure
Excellent verbal and written communication skills
Timeline
Supervisor
MDS Financial Services
08.2020 - 04.2024
Sales Associate
Southside Auto Sales
01.2019 - 12.2019
Customer Service Representative
Kroger
05.2018 - 01.2019
Bachelor of Arts - Economics
Indiana University - Purdue University Indianapolis
08.2012 - 08.2018