Ambrosia Castillo
Mesquite,TX
Summary
Experienced Collections Specialist bringing 6.5 years of success and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Proficient in processing payments and accurately recording information. While providing exceptional customer service and negotiation techniques. Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative and an individual of integrity.
Overview
6
6
years of professional experience
Work History
Director of Client Services
Ell Wess Capital
2021.10 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed existing and developed new client relationships, identifying risk and growth opportunities.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Kept stakeholders up-to-date on details pertaining to client projects.
Collections Specialist
Synchrony Financial, GE Capital
2017.05 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked well within high volume call center environment handling manual and automatically dialed outbound calls.
- Maintained over 50 calls and met demands of increased dollar amounts in month over month payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic time frames.
- Trained new team members on scripts, company services, and collection strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Generated and distributed monthly customer statements.
- Researched billing errors and discrepancies to initiate corrective action.
Education
No Degree - Hospitality of Business Management
Sinclair Community College
Dayton, OHSkills
- Call Center Software
- ID Verification
- Digital Media Strategy
- Revenue Growth
- Maintaining Clean Work Areas
- Customer Service and Assistance
- CRM Systems
- Client Relationships
- New Business Opportunities
- Microsoft Office
- Client Rapport-Building
- Outbound Calls
- Customer Loyalty
Reading, crafting, traveling, cooking, sightseeing and learning spanish
The most recent novel I have read was suggested by a family member called "Atomic Habits" written by James Clear. I thoroughly enjoyed this read which assisted my improvement in areas I had not realized. Merely, by recognizing taking small steps to do so. Regarding, crafting this has become my newly found "niche!" I enjoy traveling and learning about other cultures. While traveling comes with sightseeing, and sometimes learning how to prepare certain dishes in their culture. The world is a beautiful place and my mission to see and learn as much about in real time not only through books, magazines or television. Lastly, the Spanish language is one I have always felt connected to. This is a goal of mine to speak Spanish fluently so I will have an opportunity to communicate with my family in the Dominican Republic.
Timeline
Director of Client Services
Ell Wess Capital
2021.10 - Current
Collections Specialist
Synchrony Financial, GE Capital
2017.05 - Current
No Degree - Hospitality of Business Management
Sinclair Community College
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