Ambrosia Mikkonen
Henderson,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Pool Cocktail Server
The Westin
03.2023 - Current
- Communicated with guests to record orders and assess needs.
- Served food and beverages promptly with focused attention to customer needs.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
Server
Overlook Grill At The Cosmopolitan Of Las Vegas
02.2022 - 02.2023
- Worked with POS system.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
The Fireside
01.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Barista
Bay Club
01.2017 - 03.2020
- Pleasantly interacted with customers to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Tigard High School
Tigard, OR06.2018
Skills
- Beverage Expertise
- Cleaning and Sanitization
- POS Systems
- Guest Inquiries
- Billing and Payment Processing
- Complaint Resolution
- Time Management
- Greet Guests
- Menu Memorization
- Customer Service and Rapport
Timeline
Pool Cocktail Server
The Westin
03.2023 - Current
Server
Overlook Grill At The Cosmopolitan Of Las Vegas
02.2022 - 02.2023
Server
The Fireside
01.2021 - 12.2021
Barista
Bay Club
01.2017 - 03.2020
High School Diploma -
Tigard High School