Mariah Montenegro
North Las Vegas
Summary
Dynamic and results-driven professional with extensive experience in guest experience management at Fontainebleau. Proven expertise in beverage service and effective communication, consistently enhancing customer satisfaction. Adept at utilizing POS systems and prioritizing tasks to ensure seamless operations, while maintaining high hygiene standards and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Pool Cocktail Server
Fontainebleau
Las Vegas
07.2024 - Current
- Greeted guests warmly, providing immediate seating per floor plan.
- Circulated assigned areas to assess customer needs and prioritize tasks during peak hours.
- Presented menus and answered inquiries regarding items and specials.
- Delivered exceptional beverage service to guests at poolside locations.
- Maintained cleanliness and organization of serving area throughout shifts.
- Collaborated with kitchen staff to ensure timely food and drink orders.
- Managed cash and credit transactions accurately during busy shifts.
- Trained new staff on service standards and procedures effectively.
Pool Model
Resort World
Las Vegas
06.2021 - 08.2024
- Greeted and welcomed guests professionally to create a positive first impression.
- Took beverage orders and entered them into point of sale system accurately.
- Maintained comprehensive knowledge of menu items, liquor brands, beers, and non-alcoholic selections.
- Ensured accuracy of all orders and delivered them promptly to designated areas.
- Served alcohol, non-alcoholic beverages, and food orders to guests efficiently.
- Collaborated with team members to verify order accuracy and enhance service quality.
- Performed side work at shift start, during, and end to maintain operational flow.
- Kept assigned areas clean and organized by removing empty glassware and bottles.
Presentation Model
DK Model
Las Vegas
12.2021 - 01.2024
- Ensured readiness for all jobs through effective self-care and stress management strategies.
- Maintained professionalism during all shoots to uphold brand standards.
- Adapted to flexible scheduling, including nights, weekends, and holidays.
- Sustained energy and enthusiasm in high-pressure environments.
- Executed VIP guest services involving light shows, sparkler displays, costume changes, and bottle delivery.
Cocktail Server
Hakkasan Group
Las Vegas
07.2019 - 06.2021
- Working knowledge of portion control and product identification.
- Answer questons about food, beverages and other Company functions and services
- Inform guests of specials and menu changes
- Take orders for beverages from guests
- Responsible for accurately checking guest identification.
- Provide service to cocktail servers in a timely manner
- Check beverage and food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met
- Communicate orders through the POS terminal immediately
- Follow given drink recipes when dispensing drinks
- Garnish beverages as needed per company standards and recipes
- Deliver beverage orders promptly
- Organize and prioritize service per appropriate service sequence
Guest list moderator
Hakkasan Group
Las Vegas
02.2019 - 07.2019
- Received all guests with a warm sincere welcome in a timely manner
- Responded to guest inquiries and requests in a courteous and polite manner
- Provided information on to guests regarding our venues, menus and pricing
- Anticipated guest needs
Teller
Wells Fargo
Las Vegas
12.2015 - 02.2019
- Opened new customer accounts, including checking, savings and lines of credit
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Processed cash withdrawals
- Adhered to Wells Fargo security and audit procedures
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Examined checks for identification and endorsement
- Reported daily averages and shortages to the operation department
- Processed treasury, tax and loan payments
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV06.2012
Skills
- Guest experience management
- Beverage service
- Customer satisfaction
- Effective communication
- Menu expertise
- POS system proficiency
- Task prioritization
- Hygiene compliance
- Payment processing
Timeline
Pool Cocktail Server
Fontainebleau
07.2024 - Current
Presentation Model
DK Model
12.2021 - 01.2024
Pool Model
Resort World
06.2021 - 08.2024
Cocktail Server
Hakkasan Group
07.2019 - 06.2021
Guest list moderator
Hakkasan Group
02.2019 - 07.2019
Teller
Wells Fargo
12.2015 - 02.2019
High School Diploma -
Legacy High School