Ambrozia Williams
Topeka,KS
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Licensed Zumba Instructor
Zumba
Topeka, KS
10.2020 - Current
- Designed and delivered engaging Zumba classes tailored to diverse fitness levels.
- Cultivated a supportive community environment encouraging participant motivation and retention.
- Provided individualized feedback to participants, fostering improvement in technique and performance.
- Collaborated with event organizers to coordinate successful workshops and fitness events.
- Evaluated client feedback regularly to refine class offerings based on demand and preferences continually adapting as needed.
- Managed class schedules efficiently to maximize instructor availability while meeting the diverse scheduling needs of clients.
- Educated participants about proper nutrition habits in conjunction with their fitness regimen for optimal results.
- Increased class attendance through effective promotion of Zumba classes on social media platforms.
Market Partner
Monat, Market Partner
Topeka, KS
07.2020 - Current
- Developed and executed marketing strategies to increase brand awareness and customer engagement.
- Cultivated strong relationships with clients, fostering loyalty and driving repeat business.
- Analyzed market trends to identify opportunities for product expansion and improvement.
- Coordinated promotional events, enhancing community outreach and brand visibility.
- Provided training and support to new team members, improving onboarding efficiency.
- Utilized social media platforms to drive online presence and engage target audiences effectively.
Professional Driver
Kansas Central School Bus
Topeka, KS
10.2019 - Current
- Ensured safe and timely transportation of students to designated locations.
- Conducted pre- and post-trip inspections to maintain vehicle safety standards.
- Collaborated with school personnel to coordinate schedules and routes efficiently.
- Managed student behavior on the bus, promoting a respectful environment.
Administrative Manager and Crew
Davis Family Contracting
Topeka, KS
03.2018 - 04.2020
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround time.
- Managed scheduling, correspondence, and office logistics to support daily operations effectively.
- Developed and implemented training programs for administrative staff to improve productivity and accuracy.
- Oversaw budget administration and resource allocation to optimize operational expenditures.
- Mentored junior staff in best practices for administration, fostering a culture of continuous improvement.
- Analyzed workflow processes, identifying areas for enhancement to drive overall organizational effectiveness.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Stage Hand
Janek Services
Kansas City, MO
03.2015 - 12.2018
- Installed lighting and sound equipment for live events, ensuring optimal performance quality.
- Coordinated with artists and crew to facilitate smooth transitions during performances.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
- Implemented safety protocols during set construction and dismantling processes to minimize accidents or injuries on site.
- Trained new team members on equipment handling and safety procedures to enhance operational efficiency.
Customer Service Representative
Alorica
Topeka, KS
10.2014 - 03.2015
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed escalated issues, providing tailored solutions to complex problems.
- Trained new team members on customer service protocols and best practices.
- Collaborated with cross-functional teams to enhance service delivery processes.
Server
Red Robin
Topeka, KS
08.2012 - 03.2014
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu knowledge, service protocols, and operational procedures.
- Collaborated with kitchen team to coordinate special requests and dietary accommodations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Packer
Footlocker Warehouse
Junction City, KS
04.2011 - 05.2012
- Operated packaging machinery to ensure efficient workflow and product integrity.
- Assembled customer orders accurately to meet shipping deadlines.
- Maintained cleanliness and organization in packing area to promote safety.
- Collaborated with team members to streamline packing processes and reduce errors.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Cashier
McDonalds
Topeka, KS
03.2010 - 04.2012
- Processed customer transactions accurately and efficiently in high-volume environment.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new team members on cash handling and customer service protocols.
- Implemented effective communication strategies to resolve customer inquiries promptly.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Monitored inventory levels and restocked supplies as needed to ensure operational efficiency.
Customer Service Cashier
Kwik Shop
Topeka, KS
09.2009 - 03.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash register balances through diligent reconciliation.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and restocked merchandise as needed.
Cashier
Pizza Hut
Topeka, KS
03.2008 - 09.2009
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Clerk
Topeka Gifts
Topeka, KS
03.2006 - 04.2008
- Processed customer transactions accurately using point-of-sale systems.
- Managed inventory levels, ensuring product availability and organization.
- Assisted customers in selecting gifts, providing exceptional service and product knowledge.
- Handled returns and exchanges efficiently, maintaining customer satisfaction.
- Trained new clerks on operational procedures and customer service standards.
- Developed promotional displays to enhance product visibility and sales performance.
- Collaborated with team members to improve store layout for better customer experience.
Education
Psychology
Washburn University of Topeka
Topeka, KSSkills
- CPR certified
Timeline
Licensed Zumba Instructor
Zumba
10.2020 - Current
Market Partner
Monat, Market Partner
07.2020 - Current
Professional Driver
Kansas Central School Bus
10.2019 - Current
Administrative Manager and Crew
Davis Family Contracting
03.2018 - 04.2020
Stage Hand
Janek Services
03.2015 - 12.2018
Customer Service Representative
Alorica
10.2014 - 03.2015
Server
Red Robin
08.2012 - 03.2014
Packer
Footlocker Warehouse
04.2011 - 05.2012
Cashier
McDonalds
03.2010 - 04.2012
Customer Service Cashier
Kwik Shop
09.2009 - 03.2010
Cashier
Pizza Hut
03.2008 - 09.2009
Clerk
Topeka Gifts
03.2006 - 04.2008
Psychology
Washburn University of Topeka