Je’Nae Lacey
Whitehouse ,TX
Summary
A seasoned professional with a proven track record in enhancing customer experience and engagement, notably at Altice USA. Skilled in choreography and customer service, I excel in creating positive environments and fostering team growth. Achieved significant improvements in client satisfaction and operational efficiency through innovative strategies and empathetic leadership.
Overview
12
12
years of professional experience
Work History
Licensed Zumba Instructor
Crunch Fitness
03.2024 - Current
- Mentored new Zumba instructors, sharing best practices and providing valuable feedback for their professional development.
- Maintained safe exercise practices for injury prevention and maximized physical benefits from workout sessions.
- Provided clear instruction and guidance during classes, ensuring proper technique and alignment for all participants.
- Collaborated with other fitness professionals to develop cross-training programs, promoting overall wellness among clientele.
Jewelry Sales Associate
Zales The Diamond Store
10.2023 - Current
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Hair Stylist
Sleek & Chic Hair Artistry
09.2019 - 04.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Assistant Store Manager
Catos Clothing
05.2023 - 07.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Teacher's Assistant
Chapel Hill High School
01.2023 - 05.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
Ambassador
Aramark
06.2022 - 12.2022
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Assistant Store Manager
Great Clips
04.2021 - 12.2022
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Store Manager
SmartStyle
02.2020 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Retention Supervisor
Altice USA
09.2018 - 03.2020
- Collaborated with cross-functional teams to identify areas of improvement in customer experience and implement necessary changes.
- Improved overall customer satisfaction by addressing and resolving escalated customer complaints in a timely manner.
- Developed strong relationships with customers, understanding their needs and providing tailored solutions for maximum satisfaction.
- Coordinated with sales teams to develop joint initiatives aimed at improving client satisfaction levels and reducing attrition rates among high-value accounts.
Jewelry Consultant
Jared Galleria Of Jewelry
02.2014 - 05.2016
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
Assistant Manager
Reggie’s Burger
03.2013 - 02.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - General Studies
Tyler Junior College
Tyler, TXCosmetologist - Cosmetology
Star College of Cosmetology
Tyler, TXHigh School Diploma -
Whitehouse High School
Whitehouse, TXSkills
- Customer Engagement
- Choreography expertise
- Class Management
- Health Promotion
- CPR Certified
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Product Knowledge Expertise
- Strong Communication Skills
- Exceptional customer service
- Store maintenance
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Licensed Zumba Instructor
Crunch Fitness
03.2024 - Current
Jewelry Sales Associate
Zales The Diamond Store
10.2023 - Current
Assistant Store Manager
Catos Clothing
05.2023 - 07.2023
Teacher's Assistant
Chapel Hill High School
01.2023 - 05.2023
Ambassador
Aramark
06.2022 - 12.2022
Assistant Store Manager
Great Clips
04.2021 - 12.2022
Store Manager
SmartStyle
02.2020 - 04.2021
Hair Stylist
Sleek & Chic Hair Artistry
09.2019 - 04.2024
Retention Supervisor
Altice USA
09.2018 - 03.2020
Jewelry Consultant
Jared Galleria Of Jewelry
02.2014 - 05.2016
Assistant Manager
Reggie’s Burger
03.2013 - 02.2014
No Degree - General Studies
Tyler Junior College
Cosmetologist - Cosmetology
Star College of Cosmetology
High School Diploma -
Whitehouse High School