Ambry Cordero
Lehi
Summary
Dynamic professional with a proven track record at Verisys, excelling in team leadership and process improvement. Recognized for enhancing customer satisfaction through effective communication and mentoring. Strong attention to detail and conflict management skills drive measurable results, fostering a collaborative environment that boosts team performance and operational efficiency.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
6
6
years of professional experience
Work History
Credentialing Team Lead
Verisys
01.2024 - Current
- Assisted team members in completing daily tasks and projects efficiently.
- Supported team coordination through effective communication and collaboration techniques.
- Contributed to maintaining an organized workspace, promoting productivity among team members.
- Implemented feedback from peers to improve workflow processes and task execution.
- Documented team progress on projects, ensuring clarity for all stakeholders involved.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Adapted quickly to changing priorities and project demands within the team.
- Engaged in training sessions to enhance skills and knowledge relevant to role responsibilities.
- Conducted regular team meetings to assess progress, address challenges, and celebrate successes.
Production Analyst
Verisys
01.2022 - 01.2024
- Increased production efficiency by streamlining processes and implementing improvements.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
- Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.
- Reviewed, corrected, deleted, and re-entered data to eliminate duplication of data and maintain data integrity.
- Kept high average of performance evaluations.
Front End Supervisor
Ross Dress for Less
02.2019 - 01.2022
- Supervised front-end operations, ensuring efficient customer service and checkout processes.
- Trained and mentored new staff on company policies and operational procedures.
- Monitored cash handling procedures, ensuring compliance with financial controls and accuracy.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Stock Room Area Supervisor
Ross Dress for Less
12.2020 - 08.2021
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that reduced operational inefficiencies.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Facilitated communication between departments to ensure alignment on objectives and priorities.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT12-2024
Associate of Science - Humanities And Social Sciences
Utah Valley University
Orem, UT12-2023
No Degree - Certified Nursing Assistant
Mountainland Technical College (MTECH)
Lehi, UT12-2018
Skills
- Strong attention to detail
- Proficient in conflict management
- Customer engagement expertise
- Providing guidance and support
- Monitoring performance metrics
- Collaborative team management
- Customer Service
- Measurable goal planning
- Mentoring team members
- Collaborative decision-making
- Proficient in delegating tasks
- Comprehensive documentation skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15-20 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Credentialing Team Lead
Verisys
01.2024 - Current
Production Analyst
Verisys
01.2022 - 01.2024
Stock Room Area Supervisor
Ross Dress for Less
12.2020 - 08.2021
Front End Supervisor
Ross Dress for Less
02.2019 - 01.2022
Bachelor of Science - Psychology
Utah Valley University
Associate of Science - Humanities And Social Sciences
Utah Valley University
No Degree - Certified Nursing Assistant
Mountainland Technical College (MTECH)
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