Jahmeera Nix
Atlanta,GA
Summary
Experienced insurance professional with 5+ years of expertise in claims handling, underwriting for personal and commercial lines. Demonstrated success in improving claims processing efficiency and enhancing customer satisfaction by 95%. Proficient in remote teamwork, compliance, and risk management. Adept at analyzing complex insurance policies and effectively communicating coverage options to clients. Strong attention to detail and ability to navigate challenging situations while maintaining professionalism.
Overview
7
7
years of professional experience
Work History
Temp Licensing and Credentialing Team Lead
Bold Business (Medallion)
St. Petersburg, FL
09.2024 - Current
- Coordinated multi-state licensing requirements, ensuring compliance and reducing risk by 80%
- Investigated discrepancies and implemented efficient workflows, streamlining document management
- Authored detailed documentation to support compliance initiatives
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
Underwriter
American Collectors Insurance
Cherry Hill, NJ
12.2023 - 09.2024
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
Claims Adjuster
Veracity Insurance Solutions, LLC
Provo, UT
11.2021 - 12.2023
- Researched and resolved complex insurance claims, producing detailed written resolutions
- Conducted thorough investigations of policies and incidents to determine accurate liabilities
- Adhered to strict regulatory guidelines, maintaining high quality under pressure
Licensed Insurance Analyst
Nationwide Mutual Insurance
Gainesville, Florida
10.2017 - 11.2021
- Drafted and proofread correspondence regarding claims, appeals, and other inquiries
- Streamlined processes to enhance accuracy and timeliness, exceeding performance metrics
- Leveraged advanced analytical tools for efficient evaluation of financial data related to coverage limits, premiums, and deductibles.
Education
Associate Of Arts And Sciences - Business Administration And Management
University of Phoenix
Phoenix, AZHigh School Diploma -
Cypress Lake High School
Fort Myers, FLSkills
- Project Coordination: Over 3 years’ experience managing tasks from start to finish, ensuring timely and accurate outcomes
- Investigative Research: Skilled in examining facts and implementing informed resolutions
- Written and Verbal Communication: Expertise in composing, proofreading, and editing detailed correspondence While articulating complex information clearly and professionally through both written and spoken channels
- Analytical Skills: Adept at analyzing data and contextual information to make informed decisions
- Organization and Attention to Detail: High standards of accuracy and strong organizational abilities
- Customer Service Excellence: Over 10 years’ experience excelling in service roles, resolving complaints, and ensuring satisfaction
- System Proficiency: Advanced skills in navigating multiple computer systems and data bases including but not limited to Guidewire, AMS360, Salesforce, Zendesk, Hubspot and Adobe and Excel
- Ability to Work Independently: Over 10 years of remote work experience, demonstrating self-motivation and minimal need for oversight
- Complex Billing: Experienced in handling complex billing and premium calculations
Licenses and Certifications
- 6-20 All lines Adjuster
- 2-20 Property and Casualty
- Licensed Remote Notary
Timeline
Temp Licensing and Credentialing Team Lead
Bold Business (Medallion)
09.2024 - Current
Underwriter
American Collectors Insurance
12.2023 - 09.2024
Claims Adjuster
Veracity Insurance Solutions, LLC
11.2021 - 12.2023
Licensed Insurance Analyst
Nationwide Mutual Insurance
10.2017 - 11.2021
Associate Of Arts And Sciences - Business Administration And Management
University of Phoenix
High School Diploma -
Cypress Lake High School