Angelique Cassell

• Integrated pricing models with a custom online platform for over 5000 members, using Stripe and WordPress, resulting in $600K+ revenue in the first year.
• Led a diverse team of twenty-five employees and one hundred volunteers within two years, implementing payroll controls and best practices to streamline operations.
• Developed and executed growth strategies, resulting in a 30% increase in new member accounts and a 15% expansion of the customer base within six months.
• Executed extensive market research to pinpoint customer pain points, resulting in the triumphant introduction of new products that surpassed sales targets by 30% in the first quarter.
• Employed advanced statistical methods for thorough data analysis, revealing patterns, spotting opportunities, and propelling data-driven decision-making, leading to a 20% hike in operational efficiency and a $60k decrease in annual costs.

• Engineered sophisticated program models to mine data, leveraging databases for comprehensive statistical and financial insights.
• Identified bottlenecks in the reporting process and streamlined workflows, reducing report generation time by 50% and improving operational efficiency.
• Optimized existing third-party fraud detection strategies, reducing Account Takeover Fraud Losses by 6% year-over-year.
• Introduced a data model during the peak of COVID-19 and delivered compelling visualizations to translate the surge in first-party fraud.

• Generated detailed reports tracking progress towards critical performance indicators and highlighting issues requiring C-level intervention.
• Spearheaded in-depth data analysis to unearth patterns, extract insights, and steer decisions that boosted operational efficiency.
• Leveraged data-driven strategies to enhance performance, leveraging operational insights to set measurable objectives and execute actionable plans that increased team efficiency by 30% and promoted 2 months ahead of schedule.
• Evaluated key business metrics, offering evidence-based recommendations for process improvements and strategic growth.
• Founded indicator evaluation system to assess fraud performance, fraud losses, operating expenses and client experience.

• Led the automation of data gathering and analysis processes, improving efficiency of Global Fraud function planning and execution.
• Developed and maintained regional dashboards and initiative trackers, ensuring consistent monitoring of performance across 10+ regions, resulting in a 15% increase in regional sales revenue.
• Coordinated efforts to define and automate data analysis and reporting processes that support performance measurement for multiple channels and partner portfolios including Costco, Macy's, Home Depot & Best Buy.

• Investigated and flagged system defects stemming from ineffective processing methods, catalyzing process optimization efforts, and resulting in a 25% reduction in customer support issues.
• Conducted thorough research and analysis for account adjustments, ensuring compliance with financial laws, regulations, and service-member benefits as mandated by the Department of Justice.
• Analyzed individual agent performance metrics to ensure service quality and identify areas requiring improvement.
• Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Managed and determined final decisions regarding disputed cases for Discover customers.
• Communicated with merchants, vendors and clients to investigate the validity of processed transactions.