Amédée Rouiller
Greenbrae,CA
Summary
I channel my strengths in leadership and revenue optimization, my passion for customer service and extensive experience in the hospitality industry to increase hotel profitability, guest loyalty and satisfaction and employee retention and development. Knowledgeable hotelier with a proven track record leading and motivating teams, coordinating complex renovations efforts and managing revenue goals by controlling costs without sacrificing service quality or jeopardizing the guest experience. Focused on operational efficiency, consistently delivering a quality product and service to our guests and maintaining solid relationships with vendors, suppliers and the local community.
Overview
25
25
years of professional experience
Work History
Director of Rooms
CAVALLO POINT LODGE
06.2009 - Current
- Oversee Front Office, Reservations, Concierge, Housekeeping, Bell/Valet and Night Audit (and previously Reservations and Security, under a different structure).
- Manage approximately 100 employees including 4 Supervisors and 4 Managers.
- Responsible for budgeting all areas of the Rooms Division, both revenue and expenses.
- Develop, implement and monitor all new standards for the Rooms Division.
- Involved in Capital projects with Ownership relating to the hotel guest rooms and public areas.
- Manager the hotel's relationship with Lexus; primary contact for the vehicle fleet.
- Developed and oversaw a dual-property laundry service for The Emblem and The Lodge at Sonoma, including pick-up and delivery.
- Executive Housekeeper June, 2009 – 2016 (including Laundry).
- Oversaw the Housekeeping department which provides twice-daily service, the in-house laundry operation which supports the guestrooms, Food & Beverage departments and Spa, and contracted vendors that provide services such as public area cleaning, window-washing and pest control.
- Managed a team of approximately 45 employees, including three supervisors and one manager.
- Responsible for all hiring, training, scheduling, employee reviews, coaching, counseling, cross-training and on-going education for the staff in my report.
- Carried-out all department head responsibilities, including leading daily morning team meetings, holding regular staff meetings, attending weekly management team meetings, monthly P&L reviews, conducting linen and supply inventories and sourcing, ordering and procuring supplies and equipment (linens, cleaning products, room amenities, Nespresso, airbeds, kettles, orchids, etc...)
- Assisted Director of Operations with Rooms Division projects and implementation of new rooms standards.
- Regularly participated in the Friday evening Managers’ Receptions in order to interact with our guests and spend time front of house.
- Actively participated in owner walk-throughs (eg: ADA compliance), pre-convention meetings, Leadership Team meetings, Manager on Duty stays/inspections, etc…
- Implemented strategic initiatives to optimize room occupancy and revenue management.
Manager, Rooms Division, Villagio Inn & Spa
VINTAGE ESTATE (Villagio Inn & Spa and Vintage Inn)
03.2007 - 03.2009
- Managed the day-to-day operations of the Rooms Division, with a “dotted line” to Housekeeping, in addition to the hotel’s non-group related Food & Beverage services. Staff and departments I oversaw included:
- - Front Desk managers & agents - Bell staff - Afternoon tea wait staff - Room service wait staff
- - Concierge staff - Lobby Breakfast wait staff - Lobby bartenders & baristas - Poolside wait staff
- Responsible for all hiring, training, scheduling, employee reviews, coaching, counseling, cross-training and on-going education for the staff and departments that reported to me.
- Participated in the operating system upgrade from Fidelio to Opera.
- Carried out all department head responsibilities: held staff meetings, attended weekly management team meetings, monthly P&L review and reporting, inventory, quarterly manager on duty shifts, etc…
- Manager, Rooms Division, Vintage Inn: May, 2004 – March, 2007
- Performed the same responsibilities as above, on a smaller scale (the Vintage Inn has 80 rooms, while Villagio has 112 rooms).
- Oversaw the resort’s housekeeping department of 40-50 employees (based on season and occupancy), including daily maid and turndown attendants as well as public area housekeepers.
- Managed the laundry, which processes towels and linens for both Villagio’s and Vintage Inn’s guestrooms (192 room’s total), their 3 pools and 4 hot tubs, the resort’s full service spa, as well as the food & beverage and culinary departments (lobby & poolside food service, banquets, restaurant and room service).
Assistant Director, Back-of-House (Housekeeping, Laundry, Night Cleaners)
RITZ-CARLTON, CLEVELAND
02.2001 - 11.2001
- Various positions at this 207 room downtown property, situated atop the Tower City Center with access to the Gund Arena
- Manager, Housekeeping (Housekeeping, Laundry): 12/00 – 2/01
- Manager, Club Floors (2 private “Concierge Levels”): 11/98 – 12/00
- Manager, Room Service (24 hours): 3/98 – 11/98
- Room Service TSA and Restaurant Host: 4/97 – 3/98
- Led strategic initiatives to enhance guest satisfaction and loyalty programs.
- Implemented operational efficiencies that reduced costs and improved service delivery.
Education
Bachelors Degree - Hotel & Catering Management
Cert College
Dublin, IrelandSkills
- Guest satisfaction
- Staff development
- Performance analysis
- Revenue optimization
- Safety and security
- Guest complaint resolution
- Reservation management
- Hotel operations
- Operational efficiency
- Strategic downline thinker
- Hotel management
- Analytical thinking
- Goal setting
- Project management
Timeline
Director of Rooms
CAVALLO POINT LODGE
06.2009 - Current
Manager, Rooms Division, Villagio Inn & Spa
VINTAGE ESTATE (Villagio Inn & Spa and Vintage Inn)
03.2007 - 03.2009
Assistant Director, Back-of-House (Housekeeping, Laundry, Night Cleaners)
RITZ-CARLTON, CLEVELAND
02.2001 - 11.2001
Bachelors Degree - Hotel & Catering Management
Cert College