AMDEYESUS SHIFERAW
Summary
My name is Amdeyesus Shiferaw and I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I have dedicated customer service professionalism along with the knowledge of service delivery and proven multitasking abilities. I am always committed to maintaining professional relationships to increase profitability and drive business results. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, I will use independent decision-making skills and sound judgment to positively impact company success. I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Security Officer
Strickland Security And Safety Solutions LLC
02.2013 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Brand Ambassador
Atlas Market
03.2016 - 05.2018
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Manager/Administration/Customer Support Specialist
Elleven45 Lounge
05.2015 - 11.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Valet Parking Supervisor
AAA Parking
05.2015 - 02.2017
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Developed strong relationships with repeat customers through attentive service and personalized interactions, fostering loyalty to the establishment.
Education
High School Diploma -
Clarkston High School
Clarkston, GA 08.2010 - 05.2014
Biology
Morehouse College
Atlanta, GA 08.2014 - 05.2027
Skills
- Sales/Customer Service (6 years)
- Administrative Assistant (5 years)
- MS Office (8 years)
- CCTV Surveillance
- Document Management
- Relationship building and management
- Operations Management
- Complex Problem-Solving
- Conflict resolution techniques
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Brand Ambassador
Atlas Market
03.2016 - 05.2018
Manager/Administration/Customer Support Specialist
Elleven45 Lounge
05.2015 - 11.2017
Valet Parking Supervisor
AAA Parking
05.2015 - 02.2017
Biology
Morehouse College
08.2014 - 05.2027
Security Officer
Strickland Security And Safety Solutions LLC
02.2013 - Current
High School Diploma -
Clarkston High School
08.2010 - 05.2014