Caitlin-Ann Thomas
Metropolis,IL
Summary
Results-driven Lead Security Officer with 8+ years of experience enhancing safety protocols and conducting risk assessments. Led collaborations with law enforcement and emergency services to establish a culture of safety through effective training programs. Utilized advanced security measures to ensure compliance and operational readiness in high-stakes environments.
Overview
1
1
Certification
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Metropolis, Illinois
05.2026 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced site procedures and followed Allied Universal security protocols.
- Controlled access points and verified badges for employees and visitors.
- Verified photo IDs and tickets to allow guests passage.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected facility for safety hazards, implementing corrective measures to enhance overall safety and security.
- Coordinated response efforts with supervisors and law enforcement during security incidents to ensure effective resolution.
- Maintained thorough logs of security activities to ensure compliance and facilitate incident reviews.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
RA Verifier
Shawnee Development Council
Karnak, IL
09.2025 - 09.2026
- Verify Emergency files; such as income, utility companies, child support, and foster care. I help determine a pledge for the client to get help with their utilities.
- Scheduled appointments across seven counties to facilitate client access to services.
- Managed incoming calls from clients across seven counties to resolve inquiries and enhance client satisfaction.
- Reviewed intake forms and supporting documents for accuracy to ensure compliance and improve service delivery.
- Managed walk-in events to assist clients with their needs. and make copies of documentation.
- Coordinated verification steps with program coordinators and caseworkers.
- Maintained confidential records following Shawnee Development Council compliance standards.
- Maintained up-to-date knowledge of industry trends and developments in verification procedures.
- Investigated customer complaints regarding verification errors to identify issues and implement corrective actions.
- Performed periodic reviews of existing customers' accounts for accuracy and completeness.
- Updated client files in Shawnee Development Council record systems.
- Oversaw walk-in service days to assist clients with inquiries and needs. and copied documentation.
- Verified referral details with partner agencies to ensure accurate client support. with partner agencies and staff.
Lead Security Supervisor
PSGI
Karnak, IL
07.2024 - 07.2025
- Led security audits to identify vulnerabilities, bolstering safety protocols and ensuring compliance with industry standards.
- Developed and executed risk assessment strategies, leading to measurable improvements in team preparedness and incident management.
- Analyzed incident reports to develop comprehensive risk assessments, resulting in targeted training programs and enhanced team readiness.
- Supervised security officers in patrol, access control, and incident response, ensuring operational readiness and compliance.
- Coordinated with law enforcement and emergency services to establish communication channels, enhancing incident response times.
- Partnered with law enforcement and emergency services to enhance communication frameworks, resulting in faster, more efficient incident responses.
- Conducted training sessions for new officers on post orders and emergency procedures. on post orders, radio use, and emergency response.
- Responded to disturbances, medical emergencies, and workplace conflicts.
- Scheduled meetings with local law enforcement agencies to discuss security strategies.
- Enforced company safety rules and visitor access procedures.
- Documented incidents, shift logs, and security reports for management review.
- Created detailed work schedules to ensure adequate coverage at all times.
- Ensured all personnel had proper identification badges before entering restricted areas.
- Collaborated with Human Resources Department on background checks for new hires.
- Oversaw security operations, maintained safety and compliance regulations.
- Managed payroll processing to ensure all employee payments were accurate and timely. and on schedule to ensure timely employee compensation.
- Reconciled receiving documents with purchase orders and item counts.
- Updated inventory system with adjustments, transfers, and location changes.
- Coordinated inbound and outbound shipments across employer supply chain operations.
- Monitored and reported on freight status to keep stakeholders informed of shipment progress. and updated stakeholders on shipment movement.
- Coordinated scheduling of carrier pickups to optimize logistics and ensure timely deliveries. and deliveries using employer logistics procedures.
- Kept accurate records of inventory, transport logs, and order files for efficient operations. for inventory, transport logs, and order files.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
Dual Rate Security Officer
Harrah's Entertainment Inc
Metropolis, IL
12.2022 - 06.2024
- Implemented proactive surveillance measures, leading to a marked decrease in incidents and enhancing overall guest satisfaction.
- Led proactive safety initiatives, resulting in a noticeable reduction in incidents and significantly enhancing guest satisfaction.
- Analyze patron behavior to identify potential risks, enabling timely interventions and improved security protocols.
- Monitored patron safety by verifying IDs accurately at entry points.
- Executed meticulous ID checks and transaction verifications, ensuring financial integrity and building trust with patrons.
- Coordinated with team members to manage crowd control during events, ensuring safety compliance and smooth guest experiences.
- Executed precise chip handling and jackpot payouts, maintaining financial accuracy and promoting trust among patrons.
- Coordinated with team members to efficiently manage crowd control during events, ensuring smooth operations and safety compliance.
- Supervised security officers across facility entrances, patrols, and monitoring stations.
- Executed ID checks and transaction verifications, upholding financial integrity and reinforcing trust with patrons.
- Trained officers on post orders, radio procedures, and customer service standards.
- Enforced site security rules, badge control, and restricted area access.
- Investigated incidents, documented findings, and briefed management on security concerns.
- Scheduled officer coverage, balanced assignments, and adjusted posts during staffing changes.
- Managed regular maintenance of company vehicles to ensure optimal performance.
- Scheduled officer coverage to ensure adequate security presence during peak hours, balanced assignments, and adjusted posts during staffing changes.
- Monitored and documented security team members' punctuality and attendance.
- Executed daily responsibilities with attention to detail and efficiency in operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Reviewed supply inventory to assess availability of essential security equipment and materials. and ordered new or replacement items to keep security staff fully equipped.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Pizza Hut Cook
Pizza Hut
Metropolis, IL
05.2017 - 07.2020
- Prepared dough and cooked pizzas, ensuring quality and consistency.
- Streamlined kitchen operations to improve food preparation efficiency and enhance customer service during peak hours.
- Enhanced food preparation methods, leading to noticeable gains in service speed and customer satisfaction during peak hours.
- Monitored food quality and portion consistency during service
- Monitored food safety standards, proactively addressing compliance issues to uphold health regulations and customer trust.
- Implemented new cleaning schedule to create cleaner kitchen environment and improve overall hygiene ratings.
- Oversaw kitchen shift operations during peak restaurant service hours.
- Organized food preparation tasks and assigned duties to line cooks.
- Instructed new employees on safety protocols and cooking techniques.
- Inspected food quality during preparation to ensure freshness and compliance with standards. and ensured portion sizes remained consistent throughout service.
- Conducted inventory checks and communicated supply shortages to management.
- Delegated tasks and provided guidance to staff during high-volume service periods..
- Oversaw cash handling processes, ensuring register accuracy and completing end-of-shift reconciliations..
- Addressed customer concerns promptly to facilitate smooth service delivery..
- Managed opening and closing procedures for the restaurant to ensure operational readiness..
- Educated team members on company procedures, safety standards, and customer service expectations..
- Directed shift operations for the team, coordinating front-end and back-end tasks..
- Maintained accurate inventory records for warehouse and stockroom activities..
- Verified receiving documents against purchase orders and item quantities for accuracy..
- Adjusted inventory system to reflect changes in stock levels, transfers, and item locations..
Dietary Aide
Massac Memorial Hospital
Metropolis, IL
09.2019 - 01.2020
- Prepared and served patient trays, ensuring compliance with dietary restrictions, which enhanced patient satisfaction and nutritional adherence.
- Coordinated timely meal service to patients, improving patient experience through reduced wait times.
- Collaborated with kitchen staff to streamline meal preparation processes, fostering teamwork and enhancing service efficiency.
- Maintained accurate records of dietary preferences and meal compliance, supporting improvements in patient care and service delivery.
- Prepared patient meal trays according to specific hospital diet orders, ensuring adherence to individual dietary needs.
- Delivered meals to patient rooms while providing courteous service to enhance patient experience.
- Collected tray carts and promptly cleared dining areas to maintain cleanliness and order in food service areas.
- Disinfected food service equipment and work surfaces thoroughly to uphold hygiene standards in the kitchen.
- Assembled special diets following nursing instructions to meet patient dietary needs.
- Organized and stocked kitchen supplies to ensure efficient meal preparation. and food items efficiently to ensure readiness for daily meal service.
Education
High school diploma -
Massac County High School
Metropolis, IL 08.2017 - 05.2020
Skills
- Safety inspections
- Incident reporting
- Emergency readiness
- Customer service (6 years)
- Clear communication
- Conflict resolution
- Problem-solving
- Detail orientation
- Time management (3 years)
- Microsoft Office
- Microsoft Word (5 years)
- Microsoft Excel (2 years)
- Microsoft Outlook (2 years)
- Microsoft PowerPoint (2 years)
- Computer operation
- Computer literacy
- Typing
- Basic math (6 years)
- Cash handling
- Cash register
- Team management (3 years)
- Team coordination
- Team training
- Leadership
- Supervising experience (3 years)
- Management
- Office management
- Records management
- Logistics coordination
- Inventory management
- Inventory control
- Purchase order reconciliation
- Crisis resolution Scheduling
- Writing skills
- Report writing
- Organizational skills
- Adaptability
- Conflict management
- Front desk
- Sales
- Crisis resolution Scheduling
- Dispatching
- Attention to detail
- Communication skills
- Verbal communication
- Hospital experience
- Detail orientation
- Problem-solving
- Team leadership
- Conflict resolution
- Verbal communication
- Emergency readiness
- Logistics coordination
- Detail orientation
Personal Information
Driving License: Yes
Certification
- PERC Card September 2024 to May 2027 A credential required in Illinois for individuals working in security-related fields. It signifies that the cardholder has successfully passed state and federal background checks, including fingerprinting, and is authorized to work as, for example, a security guard.
- Driver's License
Languages
Driving License: Yes
Timeline
Security Officer
Allied Universal Security Services
05.2026 - Current
RA Verifier
Shawnee Development Council
09.2025 - 09.2026
Lead Security Supervisor
PSGI
07.2024 - 07.2025
Dual Rate Security Officer
Harrah's Entertainment Inc
12.2022 - 06.2024
Dietary Aide
Massac Memorial Hospital
09.2019 - 01.2020
High school diploma -
Massac County High School
08.2017 - 05.2020
Pizza Hut Cook
Pizza Hut
05.2017 - 07.2020