Ame Thomas
Colorado Springs,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Alta Convenience
09.2022 - 03.2024
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Representative
Planet Fitness
10.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Server and Bartender
Buffalo Wild Wing
05.2016 - 09.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - Environmental Science
Ashford University
San Diego, CAHigh School Diploma -
Dakota High School
Macomb, MI06.2015
Skills
- Product and service knowledge
- Marketing knowledge
- Customer rapport
- Customer Relations
Timeline
Assistant Manager
Alta Convenience
09.2022 - 03.2024
Customer Service Representative
Planet Fitness
10.2019 - 06.2022
Server and Bartender
Buffalo Wild Wing
05.2016 - 09.2019
Associate of Arts - Environmental Science
Ashford University
High School Diploma -
Dakota High School
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