General Manager/Finance Director/ General Sales Manager/ Pre-Owned Director/ Multi-Line, High Line/ High Volume Automotive Dealership, Sales, Service and Parts.
*Process driven results thru Observation, Identification, communication, and solution implementation. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
* Specializes in making under-performing stores award winning
*Attains superior CSI with leadership and process improvement.
Veteran in Automotive Retail with top-level skills in all facets of the dealership. Likeable personality and customer-focused background coupled with expertise in personnel accountability. Ready to tackle new challenges and build success with exciting organization.
Asked to return to Honda of Abilene by Lithia corporate after the store took a major downturn in Customer satisfaction, Social media reputation and more importantly profitability
Signed nine month contract to turn around a seriously under performing store, and create new sales culture.
Took over under-achieving Honda store for Lithia Automotive.
Amplified dealer participation in Toyota sales, service and customer satisfaction processes. Product introduction/ Sales and Lease training
Sales Leadership
Process Optimization
Finance and Insurance
Comprehensive Pre-Owned Knowledge
Expense control
Training & Development
Customer Service
Retention
Profitability
Advertising and marketing